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are you using the file, print option in Word or Adobe PDF when this hang occurs? or are you attaching a .doc or .pdf file after the Send Dialog appears?

If this happens in Word, try unchecking the “Background Printing” option (I believe this is under Tools, Options, Print in Word XP/2003 )
This will disable background printing in Word for all printers including WinFax. This is known to cause problems in some cases for WinFax.

This is something you can try but this wouldn’t explain the occurance of this problem when printing PDF files.

Its also possible the hang isn’t related to printing at all, but the loading of the send dialog box (possibily phonebook related, ACT! or Outlook link?) and occurs at the same time the print job is processed.