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One of the common problems is a compatibility mode setting. Check that “wfxctl32.exe” is not used in compatibility mode if you are using Windows XP. (Right click wfxctl32.exe in the WinFax folder, and click Compatibility tab , make sure Compatibility mode is unchecked)

There is also a tool available for download (WinFaxTools.exe) that should correct this issue, it will repair the printer driver settings and if required, it can also reinstall the WinFax printer drivers (it also does a program wide compatibility check for WinFax) It is available to premium subscribers to the forum. I don’t know for sure if it will fix your problem or not, but it is worth a try.

info on subscribing is here
http://www.getfaxing.com/services.htm#forums (bottom of the page)