Fax Software

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#8525

JohnD
Participant

there should be much more to the log, with info on the initialization of the fax modem. TSP is the telephony service provider, in this case, the universal modem driver (unimodem).
The log doesn’t indicate and specific WinFax errors, since it is a TAPI Modem log only. The log does indicate that the fax modem is detecting the call, and answering it but doesn’t tell me whats happening in WinFax. It appears it may be modem driver or software related,
I’d suggest updating the Smartlink fax modem drivers for the latest ones for Windows XP , or replacing it with another type of fax modem.

There is a WinFax specific debug mode that can log all modem data with WinFax — http://service1.symantec.com/SUPPORT….3134404