Fax Software

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#8565

JohnD
Participant

You need to watch what it happening from the WinFax Manager’s outbox. Click Outbox to view the outgoing fax, right click on the Heading across the top (where it says “Name” , “Date”, “Pages” , “Company” etc.) A pop-up dialog should appear, now click “Other”, and select “Status”. A new field should now appear, which will display “Status” in your logs. This will display the last error of the event that is trying to send. Errors like “No dial tone”, “Error negotiating acknowledgment” , “Call Canceled” , “No Answer” can appear here.

Icons in the outbox represent the following conditions:

If it is an hourglass – Scheduled or pending, fax is scheduled to be sent at a specific time, or is waiting to be retried.
If it is a held hand – Fax is stopped from being sent, until a later time.
If it is a lightning bolt – fax is In progress, the fax is being sent.

A modem that isn’t dialing (making an outgoing connection) is one issue, and failure to send a fax is another issue. You need to determine if the problem is originating the call, or if the problem is after the call has been made (when its trying to communicate with a fax machine)

As for the status dialog, If you’re typing it may not appear in front of the current window. Under normal conditions, if you have these options to show the status dialog and bring status dialog to front, they should appear in front of the current window if the window is idle.

Sending at 9,600 doesn’t indicate an error but it could be transmission problems. This may be normal if the fax machine your sending to is only 9,600 bps receive. This doesn’t confirm that there is any problem. Most fax machines support 14,400bps sending and receiving, so its possible there was a transmission error and the fax dropped to a slower speed. You have to watch the transmission to determine if this is happening.

Also, If you are using DSL internet, you may require a filter between your fax modem and telephone line connection. Failure to add the filter can result in many errors in transmission, or slow transmission times.