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unfortunately this is a known to happen with some systems at shut down if the WinFax Controller is active. I would recommend is to make it a habit to shut down the WinFax Controller first and make sure it is shut down completely before you shut down the computer. Windows is closing the Controller not allowing it enough time to exit/shut down properly (causing it to hang). If the hang occurs before you’re shutting down, then that is probably some other issue.