Fax Software

Community Forums



The status files you mention are your send/receive and outbox log entries. We can assume these database files are ok since it is the default phone book files that are generating the error message within WinFax PRO.

If you can email a copy of the MY-PH-BK files (all 12 files) to us at faxsupport (at) getfaxing.com and we’ll try to recover the files for you. Unfortunately, there is no guarantee that we can recover the phone book. If you know how many phone book contacts should be within the file (estimate if you are not sure), also include this in your email.