Fax Software

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#8811

JohnD
Participant

Ok, from what you are describing it appears that the Viewer is crashing upon opening the fax image. This could be a corrupt image file, but if the same image file works on another viewer then this is unlikely a problem with the file, but the Viewer /WinFax itself.

on the computer where you have this problem run WinFax Tools.

Click INSTALL & SETUP TOOLS button.
Click FIX START UP ERROR MESSAGES button. Click Yes to continue
Click YES to check compatibility settings (if prompted).

Now try the WinFax VIewer, if you still have problems, then continue to this step:

In WinFax Tools , Click “Fix Entry Problem” button.
Follow steps on screen.