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John D Thanks for the help with winfax removal. I downloaded WinFax Clean as recomended and ran it on the laptop. It worked great. I got rid of the installed winfax 10 files and was able to reload Norton 360 and clean up the laptop. Nothing else I tried helped but Winfax Clean deleated all traces of Winfax.I will reload Winfax 10 again, now that I know how to remove it if it causes trouble in the future. I appreciate your help.