Fax Software

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are you referring to the animation of the fax machine that shows the fax page? That is an .AVI video that is displayed within the status window. If it does not appear it may be related to a conflict with your video drivers. If you are concerned of this, you can try adjusting the video settings: resolution, or color depth (16 bit vs. 32 bit). Not having that animation appear should not cause problems in WinFax, it is just for visual presentation.