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That`s very interesting . . . & makes sense. When I update/roll back the modem drivers in attempt to solve this, I notice that the modem as listed in device manager will take on the name of the driver software ; Agere winmodem, Lucent winmodem, etc. When I un-install the modem (in device manager, or physically from the machine) & then re-install it, The found new hardware wizard identifies it as a generic networking device & proceeds to install what I believe to be windows xp default drivers automatically (see attached). Can anyone recommend a different type/vendor of driver ?