Fax Software

Community Forums

#9500

admin
Keymaster

I suspect the problem is related to the moving of the fax log entries from the host receive log to the shared log. this is just a theory but I suspect that when you connect a client to a host, the client has made a copy of the received fax from the host and then you have another copy in the shared fax folder, which could pose a problem if there are conflicting files.

You can check the names of the fax files that are associated with the received fax log entry. Then compare the file names with the entries in the shared folder. If you click on the Received Fax, right click Properties, then click “Message Files” tab, it should give you a list of files for that fax log entry. For received faxes, you’ll see “.FXR” files. This may give a clue of what is going wrong…