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@ringadeal wrote:

In the program setup dialogue box, under the “Modems and Communication Devices”, US Robotics is no longer listed. I clicked on “Add” and US Robotics is listed with the words “Not Present”. What does this mean and how do I resolve this issue?

“Not present” indicates that Windows XP does not detect the modem. If this happens, WinFax PRO cannot use the modem. This is why it is no longer listed in WinFax “Modems & Communications Devices”

Check your power & cable connections to ensure everything is properly connected.