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This is very helpful as I did not really know any of this information prior to your explanation. Can you please clarify if there is any benefit to using TAPI instead of directly “speaking” with the modem on COM 1, 2, or 3?

Does this allows a middleman (ie the Windows OS) to transfer the data – TAPI vs COM? Perhaps this is the reason for my problem – as I spoke with USR technical support just a few minutes ago and they confirmed that the Modems are hardware modems. He also confirmed that all windows OS have the correct drivers for the Modems and will automatically install by OS and that I should set the modem board pins to be Plug and Play (which would allow this to happen).

There is a lot to try here and I would appreciate clarification on the above and I will report to you tomorrow.

Thank you.