Fax Software

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was WinFax attempting to answer an incoming fax or voice call when it failed?
What type of fax modem (model) are you using? and it support voice features?
Do any of the WinFax PRO processes show “Not Responding” – If you display the Task Manager when in a hung state, with Windows 2000 it should display processes wfxctl32.exe, faxmng32.exe (if WinFax Fax Manager is active) , wfxmod32.exe, and wfxsnt.exe ) wfxsvc.exe may be present if you are using the WinFax Service