Fax Software

Community Forums

#9462

admin
Keymaster

@kaboondy wrote:

4. A shared phonebook is located on the Server computer (the allows a single update to the shared phonebook rather than having to update each client phonebook individually whenever there is an update – we have weekly updates of new fax numbers)
5. A Shared fax database on a separate computer (where all received faxes are stored). This allows all client computers see all received faxes and manage in a shared environment. This is very helpful in an office environment where each staff has shared responsiblity.

I’m not sure what you mean by #5 above. You shouldn’t be sharing any databases in WinFax, with the exception of a read-only shared phonebook that is a supported feature. Are you referring to the “Host/Server” installed on a Windows 2000 PC with WinFax PRO 10.03 ? The “Server” should be handing all sent and received faxes locally, and when you connect using WinFax Fax Sharing Mode with a “client” you then can send and receive faxes on each separate connected “client”. A copy of the faxes are then stored on each client PC in addition to the Host (Server)

@kaboondy wrote:

NEW XP SP3 box has had numerous problems – Despite the win firewall being turned off – section 2 needed to be done as well as the following (detailed instructions removed to save space):

Section 1: To ensure that the Windows Firewall is enabled (turned off initially but did not work)
Section 2: To add the WinFax Controller program to the Windows Firewall Exceptions list.
Section 3: To enable Remote Administration traffic through the Firewall by enabling RPC and DCOM
Section 4: To enable machine wide, remote access to COM for Anonymous Logon users
Section 5: To enable Anonymous Logon users to have machine wide, remote activation access to COM
Section 6: To enable Anonymous Logon users to have remote activation access to the WinFax.Attachment DCOM component

Despite this, the WinFax 10.03 installation on the WIN XP SP3 computer did not access the Shared Phonebook on the Server computer. When I would send a test fax the dialogue would freeze and the program would no longer respond (requiring a “end task” command in Task Manager). When WinFax was updated to 10.04 – the SharedPhone book was readily seen and the send dialogue window was operational.

I’m confused here. Does this mean the Fax Sharing is working between the host/server and the clients?, but sharing a common (read-only) phonebook does not? Sharing a phonebook doesn’t require any of the DCOM settings that you mentioned above in section 1 though 6 – all is required is a shared network location that is accessible from each client (it should be the same process as sharing a folder from a networked PC to another PC.) You would need create a read-only phonebook in WinFax on the Server PC and then add an existing phonebook (pointing to the shared network location) at each client. The folder where the phonebook is stored needs to be a “shared” folder in Windows and accessible to each of the client PCs for this to work.

@kaboondy wrote:

HOWEVER, there is a constant “hourglass” change to the cursor now – even when not in WinFax (ie on the desktop) as if there is a process that overtakes the computer. I was not able to define this easily in the Task Manager. This is quite irritating as every few seconds one has to click the window that one is working on as it turns “grey” and becomes “inactive”. This would make productivity very limited.

What else in addition to WinFax PRO 10.04 installed on this Windows XP system? WinFax is always running in the background if the WinFax PRO Controller is active. There are two processes that also run all the time, they are WFXSNT40.EXE and WFXSWTCH.EXE (active on Windows XP v10.02 or higher only). These shouldn’t use much CPU, or slow down your system and are both required by WinFax and should never be disabled. An optional Windows service that is started when Windows loads is always active. The WinFax Service (WFXSVC.EXE) isn’t required and can be disabled. (It shouldn’t be running anyway if you have installed WinFax as a client for use with Fax Sharing.)