Fax Software

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what type of phone line are you using? is it voip? (or telephone service from your cable company)
what model of fax modem? is it a voice compatible modem? Do you subscribe to Caller ID service? and does your modem support Caller ID?
does a failed event appear in your receive log with a red “X”? if so, what is the error message associated with this log entry? you have to show details to see the message (example “Call Cancelled” or “Unable to negotiate..” etc.)

If you have WinFax Tools and subscription, you can try adjusting the Call Logging Options under “Logs & Phonebooks” and disable both options (if enabled)
also, check your send/receive log limits by clicking the “Check Send/Rec Limits” button. This will report your current settings.