Fax Software

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#9160

joncyconsult
Member

Thanks for your prompt reply. The following are answers to the questions posed.

1. There are no other devices connected to the same phone line.

2. Winfax was set at 2 rings. I have now reset this to 4 rings.

3. After uninstalling and reinstalling the program there are no failed fax entries in the log. After I reinstalled the
program I did receive the Symantec “welcome” messages in my receive log. All other entries are “phone call without
message” and “call cancelled”

4, I moved to a new location in October and have a bundled service with Comcast that includes Internet, Phone and Cable
TV. However, I did not have this problem until the end of January. Also, I prevously had Internet and Phone service with
Comcast at my previous location.

5. I have not attempted sending any faxes since this problem started. The program is primarily used to receive faxes. More
of my communications lately have been e-mail attachments rather than faxes.