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Thank you for the reply.

There is only 1 .fxd file in the DATA folder however there are 2611 .fxs files currently. Earlier the folder had 30,000 .fxs files when it stopped working and I had to shift all these files to another folder and restart the server.

I don’t have WinFax tools installed on the server. Is it something that is installed separately or is it an option within the WinFax Pro Message Manager?