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first make sure the modem is connected properly in Windows XP.
In Control Panel, Modems select the modem, then click Properties.
Click on Diagnostics Tab.
Click on Query Modem. It should detect and display the results of the modem commands.
If this works, OK close out of this dialog box.
Start WinFax PRO
click on Tools, Program Setup.
Click on Modems & Communications Devices.
Click on the Modem.
Hold the SHIFT KEY and click PROPERTIES. This will reconfigure the modem.
Allow the modem to reconfigure itself in WinFax.
When you are done, go back to the modem (it will be set to TAPI)
click on the modem, and click Properties.
Change the Port from TAPI to COM4