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  • #3055

    Umbi
    Member

    When I attempt to start WinFax PRO I get a message

    “Another user on this computer is using WinFax. Please try again later”

    I attempt to start the Controller and the same message appears.

    I check the Task Manager and I cannot WinFax running.

    There is no other user on the laptop.

    I have been using WinFax (disk install) for 5 years and this problem has never arisen previously.

    Advice please. Thanks
    Umbi

    #5670

    admin
    Keymaster

    Do you know what version of WinFax? (10.0,10.01,10.02,10.03?)

    What operating system? Windows XP? SP2? SP3?

    Does this problem continue to occur after rebooting the computer?

    #5671

    Umbi
    Member

    Version : 10.0
    MS Windows XP Pro SP2
    Occurs after rebooting.
    Have original disk but will not run as the program is installed.
    Cannot auto uninstall.
    Very recent problem. Ran perfectly previously.

    Thanks
    Umbi

    #5672

    admin
    Keymaster

    In WinFax folder, locate the WTNSETUP.EXE file
    Double-Click
    Go through the setup process (clicking Next…)
    After setup is complete, reboot computer and try again.

    #5673

    Umbi
    Member

    Ran WTNSETUP.EXE as advised.
    No problem encounted. Set up completed.
    Rebooted.
    Two new shortcut appeared on desktop.
    One attempting to start the same dialogue box and message appeared
    “Another user on this computer is using WinFax. Please try again later”
    There is no other user logged on.
    WinFax Pro does not appear in the “add remove program file”.

    Further advice please. Thanks

    #5674

    admin
    Keymaster

    http://service1.symantec.com/SUPPORT….ocument

    I would suggest a re-install of WinFax PRO. Please see the above document regarding this process if the uninstall fails or if you cannot uninstall/reinstall because of warning messages.

    Here is a link to the Norton Removal Tool
    http://service1.symantec.com/SUPPORT….w=docid
    PLEASE READ THE Warning on its usage!!!!

    Edited By Moderator on 1210647218

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