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This topic contains 2 replies, has 0 voices, and was last updated by  Anonymous 14 years, 6 months ago.

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  • #2844

    Anonymous
    Member

    I get a runtime error every time I try to merge to Winfax from Word XP. I am using the word macro to get there because my winfax merger function in the tools does not respond. I have tried everything . Any help?

    #4978

    Anonymous
    Member

    are you using the GetFaxing macro, or the macro supplied by Symantec? What version of WinFax PRO (see Help, About)

    #4979

    Anonymous
    Member

    @Ron7671 wrote:

    I get a runtime error every time I try to merge to Winfax from Word XP. I am using the word macro to get there because my winfax merger function in the tools does not respond. I have tried everything . Any help?

    If you get this error when trying to perform a fax merge, try the following steps:

    1. Search for the file cover.db in the data directory being using by WinFax.
    2. Select the found file, click File, and click Rename.
    3. Rename the file to cover.old and press Enter, the file is renamed.
    4. Close the Find window.
    5. Start WinFax PRO
    6. In the Message Manager, click View, and click Cover Pages.

    If you have WinFax PRO 10, continue with the following steps:

    7. Click Tools, and click Maintenance Utility.
    8. Click Launch Applet, select DB file repair and click OK.
    9. Select Cover Page and click OK.
    10. Click Yes to continue with database rebuild.
    11. Ensure the Cover folder is correct. If not, use the browse button to specify the correct location. Click OK.
    12. Click Finish.
    13. Restart the computer and try again.

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