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  • #3283

    Anonymous
    Member

    Hi,
    I have Italian version of Winfax 10, I have Winfax until delrina Winfax 4.
    I use Win2000
    Today when I have tried to move faxes from InBox to an other Archive Section, I get this error :
    In Italian :
    “Chiamata non riuscita”
    Spazio insufficiente sull’unità C: per copiare tutti i file associati al messaggio.

    I try in English
    “call not succeeded”
    Insufficient disk space on drive C: to copy all associated fax files

    It copy only the header of the fax.

    The problem that the drive C: has 3Gb of free disk space
    Why? What appened?
    I have tried also to restructure archive, create a new archive
    but nothing doesn’t works

    #6282

    Anonymous
    Member

    http://service1.symantec.com/SUPPORT….8291104

    Error: “Call failed: Unable to copy files: Disk full” or “There is not enough disk space…” when copying or moving events between message stores

    Situation:
    When you copy or move events from one message store or phonebook to another, you see the error message: “Call Failed: Unable to copy files: Disk full.” or “Call failed. There is not enough disk space on x: to copy all the files associated with that message.”

    You see this message even though you verified that the target disk has sufficient disk space.

    Solution:
    Symantec is aware of this problem, and there is no solution at this time. This document will be updated if new information becomes available or a solution is found.

    The following procedures may work around the problem:

    Set the Faxmng32.exe file to run in compatibility mode (Windows 2000 and Windows XP only).
    Create all Message Stores or Phonebooks on a hard-drive partition that has less than 2 GB free.
    If the drive has less than 12 MB of free disk space, expand the pagefile so that less than 2 GB is free on this drive (Windows NT/2000.)

    Set Faxmng32.exe to run in Compatibility mode

    To set Compatibility mode in Windows 2000:
    Close WinFax and the Controller.
    Note the location of the Faxmng32.exe file:
    Click Start, point to Search, and click “For Files or Folders.”
    Ensure that “Look in” is set to “All drives” or to C:
    Type:

    faxmng32.exe

    Click Search. You see the Faxmng32.exe file displayed in the search results.
    Note the location of Faxmng32.exe that is displayed in the search results.
    Close the Search Results window.
    Copy the Apcompat.exe file from the Windows 2000 Installation CD to the hard disk:
    Insert the Windows 2000 Installation CD into the CD-ROM drive.
    Browse to the SupportTools folder on the CD.
    Double-click Support.cab. You see a list of files that are contained within the file Support.cab.
    Drag the Apcompat.exe file to the desktop.
    Close the window.
    Use Apcompat.exe to configure Compatibility mode for Faxmng32.exe:
    Double-click the Apcompat.exe file on the desktop. A dialog box similar to the following appears.

    http://service1.symantec.com/SUPPORT….mat=gif

    Click Browse, go to the location of the Faxmng32.exe file, select the file name, and click Open.
    Select Windows 2000.
    Select “Correct disk space detection for 2-GB+ drives.”
    Select “Make the above check box settings permanent.”
    Click OK.
    Start WinFax and test.

    To set Compatibility mode in Windows XP:
    Close WinFax and the Controller.
    Find the Faxmng32.exe file:
    Click Start and then click Search.
    Ensure that “Look in” is set to “All drives” or to (C:).
    Click the “Advanced Options” arrow.
    Select “Search system folders”, “Search hidden files and folders”, and “Search subfolders.”
    Click “All files and folders.”
    Type–or copy and paste–the following in the “All or part of the file name” box:

    faxmng32.exe

    Click Search. You see Faxmng32.exe displayed in the search results.
    Configure the Faxmng32.exe file:
    Right-click Faxmng32.exe and then click Properties.
    Click the Compatibility tab.
    Select “Run this program in compatibility mode.”
    Choose “Windows 98/Windows Me.”
    Click Apply, and then click OK.
    Start WinFax and test.

    “File compression” and “Rundll” errors
    If you see the error messages “File compression cannot open INSPRINT.LSZ” and “Rundll error loading UNIDRV.” when you open WinFax in Windows XP, click OK on each message and then copy or move the events.

    If, after copying or moving the events, you continue to see the “File compression” and “Rundll” errors, remove Compatibility mode from the file Faxmng32.exe.

    To remove Compatibility mode in Windows XP:
    Close WinFax and the Controller.
    Find the Faxmng32.exe file:
    Click Start and then click Search.
    Ensure that “Look in” is set to “All drives” or to (C:).
    Click the “Advanced Options” arrow.
    Select “Search system folders”, “Search hidden files and folders”, and “Search subfolders.”
    Click “All files and folders.”
    Type–or copy and paste–the following in the “All or part of the file name” box:

    faxmng32.exe

    Click Search. You see Faxmng32.exe displayed in the search results.
    Configure the Faxmng32.exe file:
    Right-click Faxmng32.exe and then click Properties.
    Click the Compatibility tab.
    Clear “Run this program in compatibility mode.”
    Click Apply, and then click OK.

    Create all message stores and phonebooks on a hard-drive partition that has less than 2 GB free
    If you do not have an existing 2 GB (or smaller) partition available, you must repartition your hard drive to create one. If you are not familiar with all the procedures required to do this, do not attempt it on your own. Seek the services of a professional technician.

    Once you have an available 2 GB (or smaller) partition, follow the instructions in the document How to create a message store or phonebook. Ensure that you create your phonebooks and message stores on the 2 GB drive.

    Expand the Pagefile
    Be aware that this is a radical procedure that will literally reduce the available disk space on the target drive to less than 2 GB for all applications (including Windows).

    NOTE: You can use this workaround only if the current available free space on the target drive is under 12 GB. This is because neither Windows NT nor Windows 2000 will allow you to enter a maximum pagefile size beyond 9999 MB (just under 10 GB). If you have a drive that has less than 12 MB of free disk space, you can continue with this procedure.

    To expand the Pagefile:
    Click Start, point to Settings, and then click Control Panel.
    Double-click System.
    Click the Advanced tab. (This step does not apply to Windows NT.)
    Click Performance Options (Performance tab on Windows NT).
    Click Change.
    Click the drive on which you want to modify the paging file. Note that the dialog box displays the available free space in MB.
    Calculate the size of the pagefile you will need based on the formula: free space – 2000 MB = pagefile size. See the example after step 9.
    Enter your calculated pagefile size in both the Initial Size and Maximum Size boxes, and then click Set. When calculated correctly, this number is less than 9999 MB. Note that the Initial Size must match the Maximum Size because Windows will create the pagefile based on the Initial Size setting.

    Shut down and restart the computer for the changes to take effect.

    Example:
    You select drive D. The dialog box shows available disk space as 11,250 MB.
    The calculation is: 11250 – 2000 = 9250.
    The initial value will be 9250.
    The maximum value will be 9250.
    This will create a pagefile of 9.25 GB and leaves 2 GB of available disk space.

    If you have this problem on either Windows 2000 or Windows XP, you can set the Faxmng32.exe file to run in compatibility mode.

    #6283

    admin
    Keymaster

    update:

    compatibility mode will work, however, this introduces several other problems in WinFax so it is NOT recommended. We have determined the exact API call causing the problem and have patched this without having to use the generic Compatibility Mode setting.

    A patch is available here:
    http://www.getfaxing.com/downloads/patches/index.php?file=WfxFreeDiskSpacePatch.exe
    and will be included in WinFax Tools in the near future.

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