[teachmehowtofax]

“One or more files for that log database are missing”.

I’m brand-new to this program. Any ideas?

Thanks a million.

[Administrator]

@teachmehowtofax wrote:

“One or more files for that log database are missing”.

I’m brand-new to this program. Any ideas?

Thanks a million.

when do you get this error message? what steps do you perform ?

you may want to rebuild the logs and phonebooks, see the “rebuilding logs and phonebooks” pinned topic in the Logs and Phonebooks forum.

[teachmehowtofax]

I’ve done that. Followed all error messages I could think of. I attach the fax, select the list and get to final sending phase when I get that error.

[Administrator]

@teachmehowtofax wrote:

I’ve done that. Followed all error messages I could think of. I attach the fax, select the list and get to final sending phase when I get that error.

your going to have to be more specific, because attaching a fax doesn’t really tell me what your attaching. Where you are faxing from? what application? are you printing to the WinFax PRO printer driver? are you attaching a FXS file? or a .DOC file?
are you sending a cover page with your fax attachment?

what is the final sending phase? is this after it actually dials and sends the fax? (you see “Training…” “Negotiating…” “Sending… ” etc.)

also, you didn’t mention the operating system and version of WinFax PRO you are using. (Help, About WinFax…)

here is what Symantec has on this error
http://service1.symantec.com/SUPPORT….2304004

Edited By Moderator on 1181703014

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