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This topic contains 12 replies, has 0 voices, and was last updated by  Anonymous 12 years, 11 months ago.

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  • #3025

    bluejay
    Member

    Using WinFax Basic 9.0, I find that whenever I send a fax, my own name is entered into the phonebook. After a while, there is a whole list of my name and I have to delete them manually. Is there a reason for this unwanted entry and is there a way to prevent it? I noticed that someone named Mark Miller had the same problem in alt.fax but he never received a reply and left no address.
    Thanks

    #5571

    Anonymous
    Member

    Yes, this is a known problem with WinFax PRO 9.0 (and BASIC 9.0) when your phonebooks and/or logs are corrupted.
    to fix this, you need to rebuild your phonebook and logs.
    See this Symantec document on how to do this

    http://service2.symantec.com/SUPPORT/faxprod.nsf/docid/1998092113314904

    #5572

    bluejay
    Member

    Been there. Done that. I tried that a little while ago and it didn’t work. At your suggestion, I tried it again and again it didn’t work. I suspected that somewhere I had instructed the program to add names automatically to the phonebook, and if I further instructed the program to send me a copy of all of my messages, then I would become a recipient each time. But it’s not that, because my name is added even before any new message is sent. Just opening the Manager seems to do it.
    Thanks for your input anyway and if there are any other suggestions I would love to hear them.

    #5573

    Try creating a new phonebook, move your fax numbers into it, then delete the existing default phonebook, run the rebuild utility on all Winfax logs and phonebooks.

    Note: When you restart Winfax a new default pb will be created.

    #5574

    Anonymous
    Member

    i think there is code in winfax to add your name and number that you entered during winfax setup to the phonebook when winfax is started, the problem is that it thinks that it didn’t already do this, so each time you start, it adds it again. Check Steve’s suggestion out, because it’s likely your phonebook is corrupt. By creating a new phonebook and deleting the default you will solve the problem. (if the rebuild and optimize didn’t help)

    #5575

    bluejay
    Member

    Thanks, folks. The new phonebook seemed like a good idea, but when I tried it, the program bluntly told me that this feature is not available in this edition [Basic]. I suppose there is a last-ditch solution: uninstall the program (which is not very easy with WinFax!) and then re-enter all of my phonebook listings. Now, he wondered, can I print out the phonebook listings? Can I create a text list and then import them? Stay tuned.

    #5576

    Anonymous
    Member

    yikes, sorry, I forgot you are using Basic Edition..so you will have these limitations. You can probably delete (or move) all the MY-PH-BK*.* files in the DATA directory and then restart WinFax Basic Edition, it will create a new phonebook (empty)
    this will WIPE out all your phonebook data…so you probably want to back those files up, or if you can , export the data (which may not work in basic edition)

    #5577

    bluejay
    Member

    The bad news is that WinFax Basic is just no darn good. It is top-heavy, cumbersome, unstable and buggy.
    The good news is that I have installed CallCenter, available at http://www.v3fax.com/. It’s free, stable, feature-rich and so far has been providing excellent service for me. The phonebook is just fine, thanks! . I recommend it highly. Also has a telephone command center for messages, caller ID etc. However, I am not using those features and cannot say how good they are.
    Thanks to all.

    #5578

    Anonymous
    Member

    If you don’t like the Basic Edition, you won’t like the PRO version either. The BASIC Edition is exactly the same as PRO, only feature reduced.

    as for Call Center, Looks good, do you have a voice modem to try any of the voice features? I might check it out….

    #5579

    bluejay
    Member

    Unfortunately I don’t have a voice modem which is the reason for my not commenting on the telephony features. But if it’s as good as the rest…

    (Edited by bluejay at 3:59 pm on Feb. 12, 2002)

    #5580

    bluejay
    Member

    The bad news is that WinFax Basic is just no darn good. It is top-heavy, cumbersome, unstable and buggy.
    The good news is that I have installed CallCenter, available at http://www.v3fax.com/. It’s free, stable, feature-rich and so far has been providing excellent service for me. The phonebook is just fine, thanks! . I recommend it highly. Also has a telephone command center for messages, caller ID etc. However, I am not using those features and cannot say how good they are.
    Thanks to all.

    #5581

    My printer has pc fax what I want to be able to do is send a document from the pc fax to a normal fax machine by using their fax number. If I were to get the winfax can I do that.

    For example.

    Scan document
    use the pc fax
    enter 1-800-555-5555
    and then it prints on paper to there fax machine

    #5582

    Anonymous
    Member

    @impatientmommy wrote:

    My printer has pc fax what I want to be able to do is send a document from the pc fax to a normal fax machine by using their fax number. If I were to get the winfax can I do that.

    For example.

    Scan document
    use the pc fax
    enter 1-800-555-5555
    and then it prints on paper to there fax machine

    No, WinFax requires a “Class 1, Class 2 or Class 2.0” type fax modem. Usually Printers with built in Fax don’t support these features or may be incompatible with WinFax PRO.

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