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This topic contains 21 replies, has 0 voices, and was last updated by  Anonymous 12 years, 5 months ago.

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  • #8015

    Anonymous
    Member

    The report from Symantec indicates a problem with 10.02, not sure about 10.0
    You may want to try switching the Country to Canada (I included instructions in the post above) and see if that works. The Country Code for Canada (1) is the same for the USA, so it really doesn’t matter if you choose Canada, eh?

    #8016

    xColonel
    Member

    I suppose that I’m not understanding how changing the country to Canada will fix my need to not dial “1” in front of phone numbers that are local but a different area code.

    Can you help me understand how that will work?
    Thanks.

    #8017

    xColonel
    Member

    nevermind. 🙂
    i tried switching the country to canada and lo and behold…..Area Code Rule appears!

    thanks for the workaround.

    #8018

    xColonel
    Member

    Ok, so way up above, in the steps you’ve listed #10 says:

    “In the Exchange field, type a telephone exchange in this area code for which you want to specify how WinFax dials from this location. Click OK.”

    I’m fuzzy on telephone jargon. I’m not sure what it means when I need to put in a telephone exchange. What does that mean?

    #8019

    xColonel
    Member

    i know this is like a slam of messages about the issue. For that, I apologize.

    But I have another question. My understanding of this process is that when it works correctly, I won’t need to dial an area code to local numbers that are in a different area code.

    If that’s not true, then can you correct my thinking as to what specifically this area code rule will do?

    What I need is soley for win fax to no dial the “1” but to dial the area code. In the 913 area code, we must dial 816 to call people in Kansas City, Missouri, but if there’s a “1” in front, the call/fax will not go through.

    I think I’m just getting frazzled by the whole thing. I truly appreciate your help with this. I just wish it wasn’t so complicated in my head.

    #8020

    Anonymous
    Member

    Telephone exchange are the three digits after the area code, for example, 913-555-1234, 913 is the area code and 555 is the exchange. I don’t think you need to mess with exchanges if all you want all calls to 816 area code’s to be local, just choose “all calls are local” once you add the 816 area code.

    Some area codes have long distance calls and local calls for the same area code, so this is where the exchange would be added so you can tell WinFax what exchanges are local to you.

    In your Area Code Rules dialog box, it should read:

    When calling from 913 to:

    816 All calls are local (always dial area code)

    Edited By Moderator on 1157497117

    #8021

    Anonymous
    Member

    @xcolonel wrote:

    i know this is like a slam of messages about the issue. For that, I apologize.

    But I have another question. My understanding of this process is that when it works correctly, I won’t need to dial an area code to local numbers that are in a different area code.

    If that’s not true, then can you correct my thinking as to what specifically this area code rule will do?

    What I need is soley for win fax to no dial the “1” but to dial the area code. In the 913 area code, we must dial 816 to call people in Kansas City, Missouri, but if there’s a “1” in front, the call/fax will not go through.

    I think I’m just getting frazzled by the whole thing. I truly appreciate your help with this. I just wish it wasn’t so complicated in my head.

    yes that is exactly how it will work. When you dial a number in the 816 area code, instead of WinFax thinking it is long distance (and adding a +1 in front of the number) it will discard the +1 and simply dial the 816-XXX-XXXX number.

    So, in simple terms both 913 and 816 will be local area codes for you when you dial out once you add 816 in your area code rules.

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