Fax Software

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  • #5291
    davidmd
    Member

    that makes sense. now the only problem is the unistaller doesn’t work so now I can’t remove it to start this all over again.

    #5292
    JohnD
    Participant

    if you’re using version 10.0 you should be able to reinstall overtop without having to uninstall.

    #5293
    davidmd
    Member

    I had to go into safe mode to reinstall. The install seemed to be going good but at the end an error came up, “Winfax print processor install failed,
    Error code ->1722. I then clicked ok and it tried to install it again, but failed. I clicked ok again and then it said “The Winfax printer add failed, Error code ->1722 Printername=Winfax. I click ok and then it seems to be installing. But at the end it gives me the message that the spooler has not started. Then the CSID window comes up and I go to put in the fax number and the program shuts down. I will look at previous messages to go over these again.

    #5294
    admin
    Keymaster

    If you install in SAFE mode, you’ll always get the Printer Processor Error. Ignore it and continue the installation. For the CSID, do not enter anything and click NEXT.

    When prompted to select a Fax Modem Device, choose “WinFax PRO Fax Sharing” from the list. When asked if you want to setup this device now? Choose NO.

    This should install WinFax properly, however, without the printer driver and without setting up a fax modem. This can be done after installation when you reboot Windows in normal mode.

    Once installed, and you’ve rebooted the computer you can then configure your fax modem by running “WTNSETUP.EXE” in your WinFax folder. Once again, ignore entering anything into the CSID when prompted to. Click NEXT to bypass this screen.

    Once this is complete you should reboot the computer again.
    Now, run “INSPRINT.EXE” from the WinFax folder.
    This should install the printer drivers for WinFax.
    This can take a few minutes to install. Once completed, 2 drivers should appear in Control Panel, Printers area. “WinFax ” and “WinFax Photo Quality” printer drivers.

    You may need to reboot once again. Now start WinFax and see if you can send a fax.

    #5295
    davidmd
    Member

    I signed up for the premium forum so I could download some fixes. I thought, hey this should be good for my main computer too, since the same issue with the Tele # was happing. Well, after installing the upgrade from 10.0 to 10.01 and the wintools and doing the fix entry my program on the main computer doesnt work. I went to start the program and the error pops up, FAXMNG32.
    EXE – Unabel to Locate Component. “This applicaation has failed to start because dccutili.dll was not found. Re-installing the application may fix this problem”. I don’t want to loose the logs I have. I have a lot of sent & received faxes that I need to keep. Now what?

    #5296
    JohnD
    Participant

    Upgrading WinFax from 10.0 to 10.01 wasn’t necessary, unless required to fix a specific issue with sending fax attachments via e-mail.

    Are you sure the version of WinFax prior to applying the update was 10.0 as indicated in Help, About? If the versions were mis-matched, its possible you’d get a problem with a specific DLL file because you are now running some files that are specific to 10.01 that are mixed in with 10.02 or 10.03 specific DLL files.

    When you run WinFax Tools on that computer and click the “WINFAX INFO” button, what version is indicated?

    If you have not yet done so, I’d suggest making a backup of your entire WinFax folder, this should contain your data folder. You can see the folders listed of your default data path by clicking “WINFAX INFO”

    #5297
    davidmd
    Member

    according to the winfax pro tools the version is still 10.0.
    While I am dealing with my desktop I decided to remove Winfax from the laptop. Nothing seemed to work. I am trying to reinstall it and go through the steps again.

    Edited By davidmd on 1218142010

    #5298
    davidmd
    Member

    So far installing Winfax in normal mode, or clean mode has not worked. I got the same error messages as on my first posts. I will now try safe mode.

    #5299
    davidmd
    Member

    I have wasted most of my free time this week trying to get Winfax to work on my laptop. And now because there was a fix for the CSID, I tried to fix Winfax on my desktop. Now after doing everything by the book it still won’t work on my laptop and no longer works on my desktop. I’m about to give up. Is there any other fax programs similar or as good as Winfax? I loved it, but with all the computer & software upgrades it is making it impossible for it run properly.

    #5300
    JohnD
    Participant

    David,
    I understand you’ve contacted Live Support to take a look at this. I’m sure they can get you going with this.

    #5301
    davidmd
    Member

    This needs to go to everyone as the fix. We could not get my laptop to work yesterday, but got my Winfax working again on my desktop so I could get invoices out. The session lasted a looooong time. Anyway, I had installed Norton Cleansweep when along with my other programs. I also had Norton Antivirus and Spyware loaded that came with my ATT Yahoo Internet service. Well, once I uninstalled Winfax, again and uninstalled all the other Symantec stuff I reinstalled Winfax, and guess what, it now works fine on my laptop. I can now install the other Symantec programs and it should all work fine, just like on my desktop. Oh, but the download on get faxing to fix the CSID problem still doesnt work. I can not put in my phone # on Winfax. I have not installed any Symantec programs yet, so that is not the cause. It works so I can live without that. Thanks for all your help.

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