[Administrator]

you could try reconfigure WinFax by starting the WTNSETUP installation utility, you can do this in WinFax Tools under Setup & Install Tools, click Start WTNSETUP. This would repair any registry settings specific to WinFax, in the event some are missing or incomplete

If that does not solve the problem, then it is likely a problem with the Windows XP associations of the specific applications that are dropped into the WinFax drag and drop depot.

[norman]

I reinstalled WinFax (without first uninstalling), but that made no difference.

It may be that there is an association problem with the txt files, but I don’t see how that could be so with pdf files since I installed a new version of Adobe Reader (9.4.7), at your suggestion, and that didn’t help. And I have my doubts with txt files as well. We have been fiddling with the association entries in XP for both txt and pdf files for some time now (see previous posts), but have not been able to fix Drag and Drop Depot.

But even if you are right, and reinstalling Windows would solve the problem, I do not consider the hassle and effort and time involved justified, just to get Drag and Drop Depot to work properly. So thank you for your attempt to solve the problem, but I have decided to forgo the ultimate solution.

[Administrator]

@norman wrote:

I reinstalled WinFax (without first uninstalling), but that made no difference.

It may be that there is an association problem with the txt files, but I don’t see how that could be so with pdf files since I installed a new version of Adobe Reader (9.4.7), at your suggestion, and that didn’t help. And I have my doubts with txt files as well. We have been fiddling with the association entries in XP for both txt and pdf files for some time now (see previous posts), but have not been able to fix Drag and Drop Depot.

But even if you are right, and reinstalling Windows would solve the problem, I do not consider the hassle and effort and time involved justified, just to get Drag and Drop Depot to work properly. So thank you for your attempt to solve the problem, but I have decided to forgo the ultimate solution.

You could try a “FXJ” winfax fax job template icon on your desktop , then double-click this icon and drag and drop the PDF or TXT files to the preview thumbnail window on the left window pane of the Send Fax Dialog box.

To create a “FXJ” file, open the WinFax Send Dialog, click File, Save As… and name your file SendAFax.fxj , save it to your desktop.
This is a feature not often used that may be able to replace the drag and drop depot for you. (One extra step of double-clicking the icon on your desktop)

[norman]

When I drag & drop a txt file or a pdf file onto the preview thumbnail window on the left window pane of the Send Fax Dialog box (opened by launching the SendAFax.fxj file as you described), nothing happens; indeed, the drag symbol assumes its ‘no entry’ form, indicating an illegal action.

I think I’ll let the matter go for now. We do not seem to be getting anywhere and the time involved no longer appears to be worth the intended reward. Thank you again.

[Administrator]

@norman wrote:

When I drag & drop a txt file or a pdf file onto the preview thumbnail window on the left window pane of the Send Fax Dialog box (opened by launching the SendAFax.fxj file as you described), nothing happens; indeed, the drag symbol assumes its ‘no entry’ form, indicating an illegal action.

I think I’ll let the matter go for now. We do not seem to be getting anywhere and the time involved no longer appears to be worth the intended reward. Thank you again.

out of curiosity, are (or were) you using an English version of Windows XP Sp3? I only ask because since our discussion I’ve seen similar WinFax printer driver issues with non-English version of Windows (specifically, right to left languages like Arabic, Mandarin, Hebrew etc.)

[norman]

I’m not sure how to answer that. All my menus and screens are in English, but I do have Hebrew installed and can switch keyboards between English and Hebrew if I wish.

[Administrator]

@norman wrote:

I’m not sure how to answer that. All my menus and screens are in English, but I do have Hebrew installed and can switch keyboards between English and Hebrew if I wish.

You’re using the English Version of Windows XP. Not sure if the Hebrew keyboard option is related to the problem, but it is possible. There have been reported issues with East-Asian Keyboard causing WinFax to shut down abnormally.

[Author]

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