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This topic contains 8 replies, has 0 voices, and was last updated by  GastTrvl 11 years, 5 months ago.

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  • #3835

    GastTrvl
    Member

    Hello,
    Since I switched the host to a computer that has windows xp2, some messages going out are coming back with an error stating FAILED TO TRAIN ON LAST ATTEMPT. Does anyone know what this error exactly means and what I can do about it to make sure all faxes go out.
    Thanks for any help.

    #8140

    JohnD
    Participant

    Failure to train is a communication error with the other fax modem. The modem could not intiate a proper connection to start the transmission of the fax. Problems could be line noise, or modem setup problem.

    What type of fax modem? what are the settings for the modem?

    Edited By JohnD on 1204392861

    #8141

    GastTrvl
    Member

    Hello John,

    The fax modem is a USRobotics 56K* V.92 Internal Faxmodem PC. The settings under Modem are:

    GENERAL:
    Communications Port – TAPI initialize at 2400 bps
    Modem Type: Class 1

    FAX:
    My modem is connected to a: Regular or Cellur telephone
    SO USE THE FOLLOWING SETTINGS:
    TRANSMISSION SPEED: MAXIMUM – As fast as possible
    MINIMUM: Send at any rate
    OPTIONS: High Speed Compressin (2D) is checked
    Intialization String sequence: 1. AT&F&D&C1&H1S7=55
    2. ATS36=0
    All others are blank
    FLOW CONTROL: AT&H1
    USE HARDWARE FLOW CONTROL has a check
    Reset ATZ

    Hope to hear from you soon. Thank you in advance.

    Hector

    #8142

    admin
    Keymaster

    make sure you installed the most updated modem drivers when you switched to Windows XP.

    http://www.usr.com/support/s-windows.asp

    that is the first step to ensure you have the proper drivers installed for the operating system, and if the specific modem model you are using is compatible with the updated operating system. Some older models are not compatible

    #8143

    GastTrvl
    Member

    Hi,

    Yes, the modem is compatible with xp and i have the latest driver for it as well. What would be the next step?

    H.

    #8144

    GastTrvl
    Member

    @Moderator wrote:

    make sure you installed the most updated modem drivers when you switched to Windows XP.

    http://www.usr.com/support/s-windows.asp

    that is the first step to ensure you have the proper drivers installed for the operating system, and if the specific modem model you are using is compatible with the updated operating system. Some older models are not compatible

    Hi,

    Even with the updated drivers. It still does it with certain numbers we try to fax to. Any other suggestions?

    Hope to hear from you soon.

    H.

    #8145

    GastTrvl
    Member

    @johnd wrote:

    Failure to train is a communication error with the other fax modem. The modem could not intiate a proper connection to start the transmission of the fax. Problems could be line noise, or modem setup problem.

    What type of fax modem? what are the settings for the modem?

    Hi John,

    I posted my settings and made sure the drivers were updated, any other suggestions. It seems to only happen with a few fax numbers we send, maybe 6 out of 10 numbers that are faxed to.

    Any other help would be appreciated. Thank you.

    Hector

    #8146

    JohnD
    Participant

    You can try setting the modem type to CLASS 2.0

    Communications Port – TAPI initialize at 19,200 bps
    Modem Type: Class 2.0

    otherwise, if it is specific to a few numbers only it may be an issue with the machines you are connecting to.

    Perhaps you may want to contact GetFaxing Premium Live Support to troubleshoot this type of issue

    #8147

    GastTrvl
    Member

    @johnd wrote:

    You can try setting the modem type to CLASS 2.0

    Communications Port – TAPI initialize at 19,200 bps
    Modem Type: Class 2.0

    otherwise, if it is specific to a few numbers only it may be an issue with the machines you are connecting to.

    Perhaps you may want to contact GetFaxing Premium Live Support to troubleshoot this type of issue

    Thank you John, that seems to have worked the ones we were having issues with are now working, every now and then it takes a little longer to send some faxes but eventually they do go out, but none are showing up with the train error so that’s good. What would winfax users do without you guys. Again, Thanks for the great help.

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