[krafty8989]

Greetings. On the host machine, which is sending faxes fine – the following two error messages appear after sending:

1. WINFAX PRO LOGGING WARNING
Phonebook – ACT!
Opening the ACT! file g:database1.dbf failed
Database open failed
Reciepient – xxxxxxx
event sent successfully

Then in a different dialog box –

FAX MODEM ALERT HCF 56K PCI MODEM
1-:34:25 – Failed to read message variables.

Any help most appreciated.

[Administrator]

Do you have Norton Anti-Virus on this PC?

[krafty8989]

Don’t think so, but I’ll check. What’s the fix if Norton is installed – allow it in the firewall?

[Administrator]

The first step is to confirm your ACT! 5.0 or 6.0 Phonebook appears properly in WinFax and you can actually see all the records.

In ACT! make sure unders Preferences, WinFax is set as the FAX program and you’ve configured its use as a phonebook.

Start WinFax and you should see ACT! as an available phonebook with all the records displayed.

If not, and you get a database error, then close down WinFax and ACT! , open the Registry Editor and make sure the following registry keys exist:

HKEY_LOCAL_MACHINESOFTWARESymantecInstalledApps

In this key, you should have several Symantec programs listed. In this list, Make sure the following three sub-keys are listed under “InstalledApps” — “ACT60”, “ACT50”, an “WINFAX” if they are not added, you must add them in manually. DO NOT MODIFY any othey key already listed here.

ACT60 with a REG_SZ value of the full path, for example “C:Program FilesACT”

ACT50 with a REG_SZ value of the full path, for example, “C:Program FilesACT”

WINFAX with a REG_SZ value of the full path, for example. “C:Program FilesWinFax”

IF — When you try to enter these keys they fail with an error message, then its possible that you have NORTON Anti-Virus installed. Norton protects the “InstalledApps” section of the registy and will not allow any modification to this key for security reasons. The workaround for this is to UNINSTALL Norton Anti-Virus and then modify the key(s) , test WinFax & ACT,and then reinstall Norton Anti-Virus.

Edited By Moderator on 1207923230

[Administrator]

We’ve added a fix to this issue in WinFax Tools under Phonebooks & Logs.

[Author]

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