Fax Software

Community Forums

  • This topic is empty.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #3628
    krafty8989
    Member

    Greetings. On the host machine, which is sending faxes fine – the following two error messages appear after sending:

    1. WINFAX PRO LOGGING WARNING
    Phonebook – ACT!
    Opening the ACT! file g:database1.dbf failed
    Database open failed
    Reciepient – xxxxxxx
    event sent successfully

    Then in a different dialog box –

    FAX MODEM ALERT HCF 56K PCI MODEM
    1-:34:25 – Failed to read message variables.

    Any help most appreciated.

    #7465
    admin
    Keymaster

    Do you have Norton Anti-Virus on this PC?

    #7466
    krafty8989
    Member

    Don’t think so, but I’ll check. What’s the fix if Norton is installed – allow it in the firewall?

    #7467
    admin
    Keymaster

    The first step is to confirm your ACT! 5.0 or 6.0 Phonebook appears properly in WinFax and you can actually see all the records.

    In ACT! make sure unders Preferences, WinFax is set as the FAX program and you’ve configured its use as a phonebook.

    Start WinFax and you should see ACT! as an available phonebook with all the records displayed.

    If not, and you get a database error, then close down WinFax and ACT! , open the Registry Editor and make sure the following registry keys exist:

    HKEY_LOCAL_MACHINESOFTWARESymantecInstalledApps

    In this key, you should have several Symantec programs listed. In this list, Make sure the following three sub-keys are listed under “InstalledApps” — “ACT60”, “ACT50”, an “WINFAX” if they are not added, you must add them in manually. DO NOT MODIFY any othey key already listed here.

    ACT60 with a REG_SZ value of the full path, for example “C:Program FilesACT”

    ACT50 with a REG_SZ value of the full path, for example, “C:Program FilesACT”

    WINFAX with a REG_SZ value of the full path, for example. “C:Program FilesWinFax”

    IF — When you try to enter these keys they fail with an error message, then its possible that you have NORTON Anti-Virus installed. Norton protects the “InstalledApps” section of the registy and will not allow any modification to this key for security reasons. The workaround for this is to UNINSTALL Norton Anti-Virus and then modify the key(s) , test WinFax & ACT,and then reinstall Norton Anti-Virus.

    Edited By Moderator on 1207923230

    #7464
    admin
    Keymaster

    We’ve added a fix to this issue in WinFax Tools under Phonebooks & Logs.

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.