[paulcarter]

That computer today crashed on me and BOOT NOT ACCESSIBLE. I was sick! Let me EMPHATICALLY say if it was not for you I would have lost alot of business information and money because you told me last month how I could upload all the information in winfax from one computer to another. The computerman was able to remove the hard drive from crashed computer and temporarily download winfax program and all its data to my new computer. THANKYOU!,YOU SAVED ME TWO YEARS OF INFORMATION..
Currently I now have an xp, again I owe you thanks because to my knowledge before was winfax would not run on anything above windows 2000. The computer I got is a Pentium 1V, xp with service pack 3. Emachine model# T1862.
1. About last problem everytime computer restarts it takes 25 seconds to answer first call. This new computer now answers first call when starts up in two seconds.-Problem now solved.
2. After installing your top#1 pick for serial external modem with winfaxpro I have not had one problem sending or receiving for a week now including when it was in the other computer that crashed and would not even boot up. So knock on wood-Problem now solved.
3. I had problem with crashed computer every time I closed sidebar using thumbtack a received fax would disapear but if you restarted the controller the fax would reappear. You told me to try lowering color bit and parcels if I cant find a update to graphic drivers. Since I could not I tried what you said and solved it with other crashed computer. However this new xp computer did not do it when first installed, then several hours later I went online updateing windows I noticed afterwards it started happening again. I lowered the color and parcels and it stoped. I updated the graphics through Intels website but no luck when I increased the parcel the problem returned. Any suggestions?
QUESTION #1: Can I uninstall live advisor and live update or is it better to leave it be?
QUESTION #2: I am getting another xp in a day or two backing me up in case of another computer crash again. One of the two will be for internet and this one will only go on internet to activate winfaxtools and windows updates and send/receive faxes. I want to weekly take thumbdive and be able to go to another computer and update new faxes and phonebook logs without it taking hours. I copied the symantec file to this new computer but had to uninstall winfax first to install symantec file then reinstall winfaxall over again…is there a way to update to computers with winfax without uninstalling winfaxpro from computer using a thumbdrive?

[Administrator]

QUESTION #1: Can I uninstall live advisor and live update or is it better to leave it be?
QUESTION #2: I am getting another xp in a day or two backing me up in case of another computer crash again. One of the two will be for internet and this one will only go on internet to activate winfaxtools and windows updates and send/receive faxes. I want to weekly take thumbdive and be able to go to another computer and update new faxes and phonebook logs without it taking hours. I copied the symantec file to this new computer but had to uninstall winfax first to install symantec file then reinstall winfaxall over again…is there a way to update to computers with winfax without uninstalling winfaxpro from computer using a thumbdrive?]

You can uninstall LiveUpdate and LiveAdvisor only if no other Symantec applications are using it, WinFax does not require these applications for usage. A message will appear that you cannot uninstall if it is required.

Copying data from one machine to another involves closing WinFax PRO application, WinFax service and WinFax Controller on both the source and destination machines and then copying the contents of the DATA folder from the source machine to your removable device (thumb drive, CD-R, DVD etc). Once the data is copied to the removable device, you can the copy the contents of this folder to the DATA folder on the destination machine.

For Video Driver related problems:

Click Start, click Run, type desk.cpl, and then click OK.
Click the Settings tab, and then click Advanced.
Click the Troubleshooting tab, and then move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
Click OK, and then click Close.
If you are prompted to restart the computer, click Yes.

I’m not sure if your changing the color palette or screen resolution,
try adjusting to 256 Colors if possible at the resolution you are using.

NOTE: There is nothing you can change in WinFax to correct this problem as it is related to an incompatibility with the screen display settings in Windows and WinFax. The solution is finding the appropriate setting (and /or Windows Graphic Driver) that you can use.

[JohnD]

I have locked this topic and moved your message to a new topic, as the conversation is no longer related the original topic of external modems. If you are posting a new message that is unrelated to the original topic, please create and post a new topic. This is easier to follow, and allows others to selectively search for answers based on the topic description.

[Author]

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