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This topic contains 5 replies, has 0 voices, and was last updated by  JohnD 9 years, 5 months ago.

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  • #3998

    netplus
    Member

    Using 2 clients and server ver 10.03. One of the clients can view old faxes easily, when winfax is not running. It opens the Fax Viewer ( wfvw32.exe). The other one won’t, only when Winfax is running. It’s annoying especially when we savew a copy of the fax to a client directory, and just want to click on oit to view it. We already tried to associate all the extensions to the viewer using the Tools in windows, also copied the file from 1 computer to the other. The viewer only opens for a fraction of a second and closes !

    #8807

    JohnD
    Participant

    I have not seen this behavior before, have you tried opening the Fax Viewer and then manually clicking on File, Open … to open the fax image ? What happens?

    #8808

    netplus
    Member

    The same thing…opens for a tiny split second, then closes.

    #8809

    JohnD
    Participant

    after you click on File, Open in the Viewer … or immediately on launching the viewer?

    #8810

    netplus
    Member

    after clicking on a saved fax file ( saved in another directory ) the fax viewer can be seen to open a box for about 1/2 second ( literally !).

    Opening from the Tools/ Fax Viewer produces the same result.
    Double click on an entry in the Fax Log ( received or Sent) the fax opens, with the title bar showing “Winfax PRO Viewer – (file name)”. This can also be used to go from File/ Open to open up a fax file saved elsewhere than the default directory.

    #8811

    JohnD
    Participant

    Ok, from what you are describing it appears that the Viewer is crashing upon opening the fax image. This could be a corrupt image file, but if the same image file works on another viewer then this is unlikely a problem with the file, but the Viewer /WinFax itself.

    on the computer where you have this problem run WinFax Tools.

    Click INSTALL & SETUP TOOLS button.
    Click FIX START UP ERROR MESSAGES button. Click Yes to continue
    Click YES to check compatibility settings (if prompted).

    Now try the WinFax VIewer, if you still have problems, then continue to this step:

    In WinFax Tools , Click “Fix Entry Problem” button.
    Follow steps on screen.

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