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  • January 30, 2008 at 2:13 pm #3920
    Anonymous
    Inactive

    I have a new install of WinFax 10.02

    This weekend I was going to send aprox. 750 faxes.
    550 where ok
    100 no answer
    and 150 gives me ….
    “fax/modem error on last attempt”

    I have a Topcom 106 PCI modem(Width correct driver) but Winfax says “Smart Link 56K Voice Modem (Port Tapi))

    Any suggestions what can be wrong?

    January 30, 2008 at 5:44 pm #8501
    Administrator
    Keymaster

    Query the modem to verify that Windows can communicate with it. This can also confirm the model, driver version and manufacturer of the modem installed.

    To do so, follow these steps.

    1. Click Start, right-click My Computer, and then click Manage.

    2. Expand Device Manager. In the right pane, expand Modems.

    3. Right-click the modem that you want, and then click Properties.

    4. Click the Diagnostics tab, and then click Query Modem.

    The following message is displayed in a Please Wait dialog box, and Windows tries to communicate with the modem:

    Communicating with Modem. This may take several seconds.

    Windows sends AT commands to the modem, and returns information about how the modem responds to each command in the Command and Response columns of the Modem Information box of the Diagnostics tab.

    What are the AT commands that is displays?

    January 30, 2008 at 8:04 pm #8502
    Anonymous
    Inactive

    The result is in swedish but I think you’ll understand anyway 🙂

    01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32tapisrv.dll, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32unimdm.tsp, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32unimdmat.dll, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32uniplat.dll, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32driversmodem.sys, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32modemui.dll, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Fil: C:WINDOWSsystem32mdminst.dll, version 5.1.2600  
    
01-30-2008 15:31:30.968 - Modemtyp: Smart Link 56K Voice Modem
    
01-30-2008 15:31:30.968 - Sökväg till modemets INF-fil: mdmhamrw.inf
    
01-30-2008 15:31:30.968 - Modemets INF-sektion: Modem1
    
01-30-2008 15:31:30.968 - Matchande maskinvaru-ID: pciven_163c&dev_3052&subsys_3052122d
    
01-30-2008 15:31:31.109 - 460800,8,N,1, ctsfl=1, rtsctl=2
    
01-30-2008 15:31:31.109 - Modemet initieras.
    
01-30-2008 15:31:31.109 - Skickar: AT
    
01-30-2008 15:31:31.109 - Tar emot: OK
    
01-30-2008 15:31:31.109 - Tolkat svar: OK
    
01-30-2008 15:31:31.125 - Skickar: AT &F E0 V1 &A3 &D2 &C1 S0=0
    
01-30-2008 15:31:31.125 - Tar emot: OK
    
01-30-2008 15:31:31.125 - Tolkat svar: OK
    
01-30-2008 15:31:31.140 - Skickar: ATS7=60S19=0L1M1N3%C3&H1N1X4
    
01-30-2008 15:31:31.140 - Tar emot: OK
    
01-30-2008 15:31:31.140 - Tolkat svar: OK
    
01-30-2008 15:31:31.140 - Genomströmning på
    
01-30-2008 15:32:37.296 - Genomströmning av
    
01-30-2008 15:32:37.296 - Sessionsstatistik:
    
01-30-2008 15:32:37.296 -                Läst: 92 byte
    
01-30-2008 15:32:37.296 -                Skrivet: 182 byte
    
ATQ0V1E0 - OK
    
AT+GMM - Smart Link 56K Voice Modem
    
      Ver3.80.01MC15
    
AT+FCLASS=? - 0,1,8
    
AT#CLS=? - 0,1,8
    
AT+GCI? - +GCI:B5
    
AT+GCI=? - +GCI:(B5)
    
ATI1 - Smart Link 56K Voice Modem
    
      Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
ATI2 - Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
      MV (CID)
    
ATI3 - Smart Link (www.smlink.com)
    
      SL1900 PCI
    
ATI4 - Active Profile:
    
      S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
    
      S08=002 S09=006 S10=128 S11=100 S12=050 S13=000 S14=000 S15=001
    
      S16=001 S17=000 S18=000 S19=000 S20=000 S21=000 S22=000 S23=000
    
      S24=050 S25=000 S26=000 S27=008 S28=000 S29=001 S30=002 S31=001
    
      S32=092 S33=009 S34=034 S35=000 S36=000 S37=000 S38=000 S39=002
    
      S40=000 S41=000 S42=000 S43=000 S44=000 S45=250 S46=017 S47=000
    
      S48=000 S49=000 S50=000 S51=000 S52=000 S53=000 S54=000 S55=000
    
      S56=004 S57=000 S58=000 S59=000 S60=001 S61=000 S62=001 S63=000
    
      S64=000 S65=000 S66=000 S67=000 S68=000 S69=000 S70=000 S71=000
    
      S72=019 S73=003 S74=153 S75=000 S76=004 S77=010 S78=000 S79=070
    
      S80=070 S81=000 S82=002 S83=055 S84=000 S85=000 S86=000 S87=000
    
      S88=001
    
ATI5 - Stored Profile 0:
    
      Not defined
    
ATQ0V1E0 - OK
    
AT+GMM - Smart Link 56K Voice Modem
    
      Ver3.80.01MC15
    
AT+FCLASS=? - 0,1,8
    
AT#CLS=? - 0,1,8
    
AT+GCI? - +GCI:B5
    
AT+GCI=? - +GCI:(B5)
    
ATI1 - Smart Link 56K Voice Modem
    
      Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
ATI2 - Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
      MV (CID)
    
ATQ0V1E0 - OK
    
AT+GMM - Smart Link 56K Voice Modem
    
      Ver3.80.01MC15
    
AT+FCLASS=? - 0,1,8
    
AT#CLS=? - 0,1,8
    
AT+GCI? - +GCI:B5
    
AT+GCI=? - +GCI:(B5)
    
ATI1 - Smart Link 56K Voice Modem
    
      Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
ATI2 - Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
      MV (CID)
    
ATI3 - Smart Link (www.smlink.com)
    
      SL1900 PCI
    
ATI4 - Active Profile:
    
      S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
    
      S08=002 S09=006 S10=128 S11=100 S12=050 S13=000 S14=000 S15=001
    
      S16=001 S17=000 S18=000 S19=000 S20=000 S21=000 S22=000 S23=000
    
      S24=050 S25=000 S26=000 S27=008 S28=000 S29=001 S30=002 S31=001
    
      S32=092 S33=009 S34=034 S35=000 S36=000 S37=000 S38=000 S39=002
    
      S40=000 S41=000 S42=000 S43=000 S44=000 S45=250 S46=017 S47=000
    
      S48=000 S49=000 S50=000 S51=000 S52=000 S53=000 S54=000 S55=000
    
      S56=004 S57=000 S58=000 S59=000 S60=001 S61=000 S62=001 S63=000
    
      S64=000 S65=000 S66=000 S67=000 S68=000 S69=000 S70=000 S71=000
    
      S72=019 S73=003 S74=153 S75=000 S76=004 S77=010 S78=000 S79=070
    
      S80=070 S81=000 S82=002 S83=055 S84=000 S85=000 S86=000 S87=000
    
      S88=001
    
ATI5 - Stored Profile 0:
    
      Not defined
    
ATI6 - Stored Profile 1:
    
      Not defined
    
ATI7 - Country: USA
    
      Serial Number: 0
    
      Protocol Factor: 0
    
ATQ0V1E0 - OK
    
AT+GMM - Smart Link 56K Voice Modem
    
      Ver3.80.01MC15
    
AT+FCLASS=? - 0,1,8
    
AT#CLS=? - 0,1,8
    
AT+GCI? - +GCI:B5
    
AT+GCI=? - +GCI:(B5)
    
ATI1 - Smart Link 56K Voice Modem
    
      Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
ATI2 - Smart Link (www.smlink.com)
    
      Ver3.80.01MC15
    
      MV (CID)
    
ATI3 - Smart Link (www.smlink.com)
    
      SL1900 PCI
    
ATI4 - Active Profile:
    
      S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060
    
      S08=002 S09=006 S10=128 S11=100 S12=050 S13=000 S14=000 S15=001
    
      S16=001 S17=000 S18=000 S19=000 S20=000 S21=000 S22=000 S23=000
    
      S24=050 S25=000 S26=000 S27=008 S28=000 S29=001 S30=002 S31=001
    
      S32=092 S33=009 S34=034 S35=000 S36=000 S37=000 S38=000 S39=002
    
      S40=000 S41=000 S42=000 S43=000 S44=000 S45=250 S46=017 S47=000
    
      S48=000 S49=000 S50=000 S51=000 S52=000 S53=000 S54=000 S55=000
    
      S56=004 S57=000 S58=000 S59=000 S60=001 S61=000 S62=001 S63=000
    
      S64=000 S65=000 S66=000 S67=000 S68=000 S69=000 S70=000 S71=000
    
      S72=019 S73=003 S74=153 S75=000 S76=004 S77=010 S78=000 S79=070
    
      S80=070 S81=000 S82=002 S83=055 S84=000 S85=000 S86=000 S87=000
    
      S88=001
    
ATI5 - Stored Profile 0:
    
      Not defined
    
ATI6 - Stored Profile 1:
    
      Not defined
    
ATI7 - Country: USA
    
      Serial Number: 0
    
      Protocol Factor: 0

    January 30, 2008 at 9:04 pm #8503
    Administrator
    Keymaster

    What operating system are you using?
    Is this an external or internal modem? if external, is it a USB version?

    January 30, 2008 at 9:47 pm #8504
    Anonymous
    Inactive

    Windows XP Pro SP2

    Internal PCI modem

    January 30, 2008 at 10:32 pm #8505
    Administrator
    Keymaster

    @itsme wrote:

    Windows XP Pro SP2

    Internal PCI modem

    ok, your modem actually appears to be a “Smart Link” modem. The drivers you have installed are older version, for pre-Windows XP SP2.

    More info here:

    http://www.modemsite.com/56k/smartlink.asp

    Updated drivers: Smartlink last released updated driver version 4.20.01 for Windows 95/98, Me, XP & 2k as of June 2005. These drivers support V.92, V.90 and lower protocols. The new drivers may address some XP-SP2-related problems (see bottom of page). The new driver provides improved V.92 support, and provides modem-on-hold within the driver – there is no separate applet. MoH is controlled from Windows Control Panel->V.92 Applet or via AT commands. The drivers are not digitally signed which may result in a warning when installing the driver – you should continue anyway. If you install a 4.xx version driver on an XP system without service pack 2, and then install service pack 2, Windows will revert back to an old (buggy, but digitally signed) 3.80.01 version – the latest driver will need to be re-installed after upgrading to XP Service Pack 2. Starting with driver versioon 4.00.07, the modem drivers are installed in the system32driverssldrv folder instead of system32drivers.

    Since you are using 3.80.01 version, you probably want to try using this later release 4.20.01

    version 4.20.01 is available in our premium support area: or you can download elsewhere on SmartLinks site.

    http://www.getfaxing.com/downloads/winfax/index.php

    January 31, 2008 at 11:51 am #8506
    Anonymous
    Inactive

    OK!

    I contacted Topcom an I got this: 4.0.5.1002
    I try it tonight(1pm here now) and I’ll ba back tomorrow and let you know what happens.

    January 31, 2008 at 12:00 pm #8507
    Anonymous
    Inactive

    Hmmm I cant access your download site whiet my username itsme

    February 1, 2008 at 6:15 pm #8508
    JohnD
    Participant

    @itsme wrote:

    Hmmm I cant access your download site whiet my username itsme

    the files area requires a premium member access subscription (http://www.getfaxing.com/services.htm)
    i’d recommend downloading and installing the lastest driver directly from your modem manufacturer.

    February 4, 2008 at 8:34 am #8509
    Anonymous
    Inactive

    @Moderator wrote:

    @itsme wrote:

    Windows XP Pro SP2

    Internal PCI modem

    ok, your modem actually appears to be a “Smart Link” modem. The drivers you have installed are older version, for pre-Windows XP SP2.

    More info here:

    http://www.modemsite.com/56k/smartlink.asp

    Updated drivers: Smartlink last released updated driver version 4.20.01 for Windows 95/98, Me, XP & 2k as of June 2005. These drivers support V.92, V.90 and lower protocols. The new drivers may address some XP-SP2-related problems (see bottom of page). The new driver provides improved V.92 support, and provides modem-on-hold within the driver – there is no separate applet. MoH is controlled from Windows Control Panel->V.92 Applet or via AT commands. The drivers are not digitally signed which may result in a warning when installing the driver – you should continue anyway. If you install a 4.xx version driver on an XP system without service pack 2, and then install service pack 2, Windows will revert back to an old (buggy, but digitally signed) 3.80.01 version – the latest driver will need to be re-installed after upgrading to XP Service Pack 2. Starting with driver versioon 4.00.07, the modem drivers are installed in the system32driverssldrv folder instead of system32drivers.

    Since you are using 3.80.01 version, you probably want to try using this later release 4.20.01

    version 4.20.01 is available in our premium support area: or you can download elsewhere on SmartLinks site.

    http://www.getfaxing.com/downloads/winfax/index.php

    Hi!

    It seems to work much better with the new drivers.
    Thanks!

    February 6, 2008 at 12:37 pm #8510
    Administrator
    Keymaster

    good to hear.
    thanks

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  • The topic ‘fax/modem error on last attempt – fax/modem error on last attempt’ is closed to new replies.