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  • #3577

    eddieras
    Member

    Hi guys – i just found this forum. i’ve been a winfax user for years. i currently use 10.02 which up until recently was working perfectly. it crashed while receiving a fax and when started back up my inbox was empty – BUT, it does have a Log Count listed when hilighted in the folder pane– yet nothing is there. i’ve shut down, rebooted and nothing appears- except the log count. i am able to still receive faxes.
    another problem i’ve had is when i go to edit a phonebook entry it justs closes down as soon as i click on a field in the open entry.
    what’s the best way to move forward? should i uninstall, reinstall 10.02?
    should i move up to 03 or 04 and if so where do i get those?
    any other advice would be so appreciated
    thanks!

    #7292

    JohnD
    Participant

    have you tried rebuilding the logs using the rebuild.bat tool? I’d recommend you backup the entire winfax data folder first (program fileswinfaxdata )

    #7293

    eddieras
    Member

    thanks- i did use the maintenance utility thru message manager – is that what you’re referring to?

    #7294

    JohnD
    Participant

    @eddieras wrote:

    thanks- i did use the maintenance utility thru message manager – is that what you’re referring to?

    yes it can be done that way too

    #7295

    eddieras
    Member

    well my log is back but i can’t edit any contact in the phonebook. i can open properties but as soon as i click on a field everything shuts down – property dialogue box and message mgr.
    should i just reinstall or upgrade?

    #7296

    JohnD
    Participant

    @eddieras wrote:

    well my log is back but i can’t edit any contact in the phonebook. i can open properties but as soon as i click on a field everything shuts down – property dialogue box and message mgr.
    should i just reinstall or upgrade?

    go to the downloads area and download the file “winfaxtools.exe”
    http://www.getfaxing.com/downloads/index.php
    run it, and you will find the section “WTNSETUP”
    follow those directions to fix this problem.
    🙂

    Edited By JohnD on 1201901627

    #7297

    eddieras
    Member

    thanks so much! i attempted that but i get a message stating “Program Expired” – i guess i have to subscribe? todays my first day around here – so i’m learning the ropes and appreciate your help!

    #7298

    JohnD
    Participant

    Try downloading it again. and old version was on the server (it expired today)
    Should work. This is the limited version.
    Subscription members get the full version

    #7299

    eddieras
    Member

    that worked! thanks so much- i really appreciate it!

    i’m wondering if i need to upgrade to 03 or 04? if so where do i find those files?

    #7300

    JohnD
    Participant

    @eddieras wrote:

    that worked! thanks so much- i really appreciate it!

    i’m wondering if i need to upgrade to 03 or 04? if so where do i find those files?

    there is no 10.02 to 10.03 update patch, it was a new installation.

    #7301

    eddieras
    Member

    thanks for clearing that up – i did google it and found some sellers- i searched here for the difference/ benefits of 03 v 02, but didn’t see anything in particular. can you provide any insight into this- is the upgrade worth it in your opinion – or can you direct me to where i can learn the difference.
    thanks

    #7302

    admin
    Keymaster

    @eddieras wrote:

    thanks for clearing that up – i did google it and found some sellers- i searched here for the difference/ benefits of 03 v 02, but didn’t see anything in particular. can you provide any insight into this- is the upgrade worth it in your opinion – or can you direct me to where i can learn the difference.
    thanks

    .03 fixed a major problem with the software development kit (sdk) which allows third-party software communicate with WinFax PRO. (ACT! , MS Word Fax Merging etc.)

    .04 is a update patch released by Symantec to fix a problem with Fax Sharing and Windows XP.

    If you are using WinFax PRO 10.02 without problems with other software, then these updates are not required .

    #7303

    eddieras
    Member

    thanks for clearing that up for me…. appreciate it!

    #7304

    admin
    Keymaster

    you’re welcome

Viewing 14 posts - 1 through 14 (of 14 total)

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