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February 1, 2008 at 1:30 pm #3577eddierasMember
Hi guys – i just found this forum. i’ve been a winfax user for years. i currently use 10.02 which up until recently was working perfectly. it crashed while receiving a fax and when started back up my inbox was empty – BUT, it does have a Log Count listed when hilighted in the folder pane– yet nothing is there. i’ve shut down, rebooted and nothing appears- except the log count. i am able to still receive faxes.
another problem i’ve had is when i go to edit a phonebook entry it justs closes down as soon as i click on a field in the open entry.
what’s the best way to move forward? should i uninstall, reinstall 10.02?
should i move up to 03 or 04 and if so where do i get those?
any other advice would be so appreciated
thanks!February 1, 2008 at 6:17 pm #7292JohnDParticipanthave you tried rebuilding the logs using the rebuild.bat tool? I’d recommend you backup the entire winfax data folder first (program fileswinfaxdata )
February 1, 2008 at 6:42 pm #7293eddierasMemberthanks- i did use the maintenance utility thru message manager – is that what you’re referring to?
February 1, 2008 at 6:48 pm #7294JohnDParticipant@eddieras wrote:
thanks- i did use the maintenance utility thru message manager – is that what you’re referring to?
yes it can be done that way too
February 1, 2008 at 7:10 pm #7295eddierasMemberwell my log is back but i can’t edit any contact in the phonebook. i can open properties but as soon as i click on a field everything shuts down – property dialogue box and message mgr.
should i just reinstall or upgrade?February 1, 2008 at 9:31 pm #7296JohnDParticipant@eddieras wrote:
well my log is back but i can’t edit any contact in the phonebook. i can open properties but as soon as i click on a field everything shuts down – property dialogue box and message mgr.
should i just reinstall or upgrade?go to the downloads area and download the file “winfaxtools.exe”
http://www.getfaxing.com/downloads/index.php
run it, and you will find the section “WTNSETUP”
follow those directions to fix this problem.
🙂Edited By JohnD on 1201901627
February 1, 2008 at 9:39 pm #7297eddierasMemberthanks so much! i attempted that but i get a message stating “Program Expired” – i guess i have to subscribe? todays my first day around here – so i’m learning the ropes and appreciate your help!
February 1, 2008 at 9:40 pm #7298JohnDParticipantTry downloading it again. and old version was on the server (it expired today)
Should work. This is the limited version.
Subscription members get the full versionFebruary 2, 2008 at 1:36 pm #7299eddierasMemberthat worked! thanks so much- i really appreciate it!
i’m wondering if i need to upgrade to 03 or 04? if so where do i find those files?
February 2, 2008 at 2:54 pm #7300JohnDParticipant@eddieras wrote:
that worked! thanks so much- i really appreciate it!
i’m wondering if i need to upgrade to 03 or 04? if so where do i find those files?
there is no 10.02 to 10.03 update patch, it was a new installation.
February 2, 2008 at 9:36 pm #7301eddierasMemberthanks for clearing that up – i did google it and found some sellers- i searched here for the difference/ benefits of 03 v 02, but didn’t see anything in particular. can you provide any insight into this- is the upgrade worth it in your opinion – or can you direct me to where i can learn the difference.
thanksFebruary 3, 2008 at 4:31 pm #7302AdministratorKeymaster@eddieras wrote:
thanks for clearing that up – i did google it and found some sellers- i searched here for the difference/ benefits of 03 v 02, but didn’t see anything in particular. can you provide any insight into this- is the upgrade worth it in your opinion – or can you direct me to where i can learn the difference.
thanks.03 fixed a major problem with the software development kit (sdk) which allows third-party software communicate with WinFax PRO. (ACT! , MS Word Fax Merging etc.)
.04 is a update patch released by Symantec to fix a problem with Fax Sharing and Windows XP.
If you are using WinFax PRO 10.02 without problems with other software, then these updates are not required .
February 4, 2008 at 4:43 pm #7303eddierasMemberthanks for clearing that up for me…. appreciate it!
February 6, 2008 at 12:38 pm #7304AdministratorKeymasteryou’re welcome
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