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  • #3161
    Pilot
    Member

    When installing Winfax Pro, the installation went fine. When I click Controller or Message Manager, I get this error message: “Error creating process . Reason: the system cannot find the file specified.”
    In help, I found the the message manager needs the file: FAXMNGR32.EXE, and could not find i in the Winfax Folder. The files I found were FAXMNG and FAXMNG32. Which is the correct file it needs, where can I get it and how do I install it?

    Thanks for your help.

    #5926
    admin
    Keymaster

    What version of Windows are you using? Is it a fresh install of Windows with minimal software installed?

    You won’t find a file called faxmngr32.exe, since its called faxmng32.exe. It should be found in the WinFax installation folder, usually c:program fileswinfax or symantecwinfax (for 10.0 versions)

    Do you have any problems starting other applications on this system? This error is not common , and is likely due to some system problem (unrelated to the winfax install) with missing Visual C++ Runtimes.

    Here’s a link that may help–
    Microsoft Visual C++ 2005 Redistributable Package (x86)

    http://www.microsoft.com/downloa….lang=en

    Edited By Moderator on 1237955446

    #5927
    Pilot
    Member

    I have Winfax Pro 10.02. The file is in the folder, but when I try to open it, very rapidly, an installation box with a progress gauge comes up, but it is superseded immediately by the error message.

    I downloaded the file you so kindly linked me to, but it didn’t change anything. Do I have to reinstall the software?

    #5928
    admin
    Keymaster

    You need to reboot after installing the Microsoft software runtime.
    In the Program FilesWinFax folder you should see a file “WTNSETUP.EXE”, try running that and going through the setup process again.

    #5929
    Pilot
    Member

    The file faxmng32.exe was corrupted. I replaced it with a good one and now it works.

    Thank you

    #5930
    JohnD
    Participant

    you might have a bad install image.

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