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March 25, 2009 at 12:46 am #3161
Pilot
MemberWhen installing Winfax Pro, the installation went fine. When I click Controller or Message Manager, I get this error message: “Error creating process
. Reason: the system cannot find the file specified.”
In help, I found the the message manager needs the file: FAXMNGR32.EXE, and could not find i in the Winfax Folder. The files I found were FAXMNG and FAXMNG32. Which is the correct file it needs, where can I get it and how do I install it?Thanks for your help.
March 25, 2009 at 4:23 am #5926Administrator
KeymasterWhat version of Windows are you using? Is it a fresh install of Windows with minimal software installed?
You won’t find a file called faxmngr32.exe, since its called faxmng32.exe. It should be found in the WinFax installation folder, usually c:program fileswinfax or symantecwinfax (for 10.0 versions)
Do you have any problems starting other applications on this system? This error is not common , and is likely due to some system problem (unrelated to the winfax install) with missing Visual C++ Runtimes.
Here’s a link that may help–
Microsoft Visual C++ 2005 Redistributable Package (x86)http://www.microsoft.com/downloa….lang=en
Edited By Moderator on 1237955446
March 25, 2009 at 3:10 pm #5927Pilot
MemberI have Winfax Pro 10.02. The file is in the folder, but when I try to open it, very rapidly, an installation box with a progress gauge comes up, but it is superseded immediately by the error message.
I downloaded the file you so kindly linked me to, but it didn’t change anything. Do I have to reinstall the software?
March 25, 2009 at 3:34 pm #5928Administrator
KeymasterYou need to reboot after installing the Microsoft software runtime.
In the Program FilesWinFax folder you should see a file “WTNSETUP.EXE”, try running that and going through the setup process again.March 26, 2009 at 3:36 pm #5929Pilot
MemberThe file faxmng32.exe was corrupted. I replaced it with a good one and now it works.
Thank you
March 26, 2009 at 5:48 pm #5930JohnD
Participantyou might have a bad install image.
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