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  • #3619

    Have used WinFax Pro 10.0 with microsoft windows XP for several years. This morning I opened and upper left contained “Message Manager Not Responding”. Send Log, etc. on left are visualized but will not open. Center Screen is gray with white divisions but no info.

    I have rebooted, defraged, etc. but no change.

    #7437
    admin
    Keymaster

    first I would recommend backing up the entire Winfax folder , and make a copy to another location.

    once you’ve done that, you can attempt to rebuild the send and receive logs. You will first need to exit WinFax , the controller, and the WinFax Service if it is running. More info on this procedure is here

    http://service1.symantec.com/SUPPORT….w=docid

    If you are unsure how/uncomfortable to perform these steps, you may want to consider GetFaxing.com’s Live Remote Support services which can probably get you back up and running within an hour for most issues.

    Edited By Moderator on 1202927120

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