[joffenb]

Have WinXPSP2 system with WinFax PRO 10.02 that was installed and working fine. Workstation was domain member running a standalone version of WinFax. Swapped out servers requiring unjoining and rejoining a domain and WinFax got messed up. Currently is continuing to try to backup and failing with the backup file at about 9MB on another workstation. (backup drive is mapped and have tried to try local backup by using the subst command with failure at a specific file showing a commit change failure. Moving that file resulted in failure at the next file.) Cannot change the backup location or options (It accepts the change when you click apply, but re-opening shows the original location). Additionally, many of the options in the program setup screens are greyed out. The user is an Administrator on the local machine. It’s like certain features can only be changed by a specific user (probably the one that installed WinFax originally). At this point cannot backup 5 years worth of Faxes, and cannot get it to change menu items. All of the old user profiles are available if copying settings from one of them to the current user profile will prevent a reinstall. Need some ideas on best approach to get it working again hopefully without a reinstall.

[JohnD]

If you are concerned of having an immediate backup — I suggest you manually backup your data, by making a copy the folders where your winfax data is stored (while WinFax is shut down). Usually, for version 10.02 and up this is c:program fileswinfax, with data stored in c:program fileswinfaxdata and c:program fileswinfaxcover Copying the entire c:program fileswinfax folder is sufficient, but to make sure check Help, About in WinFax to determine where your data is stored, as it can be elsewhere too.

As for the problem saving the settings, most of the WinFax user interface settings are stored in the Windows registry, if you find that none of the settings are saved, its likely that the user you are logged in as does not have full permissions to the WinFax (Delrina) registry keys under HKEY_LOCAL_MACHINESoftwareDelrina and HKEY_CURRENT_USERSoftwareDelrina where this information is stored.

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