Fax Software

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  • November 1, 2007 at 4:47 pm #3846
    DirtGuy
    Member

    When I send from WinFax about 20% of my faxes fail with the message “No Carrier”. I have troubleshooted the 7 itmes found on Symantecs website and still have the problem. I have tried a different modem card, different telephone line and lowered the transmission speed. I hook up a regular fax machine using the same telephone cable and most of the failed faxes send fine. Any ideas?

    November 1, 2007 at 8:41 pm #8204
    JohnD
    Participant

    what type of modem

    November 1, 2007 at 9:33 pm #8205
    DirtGuy
    Member

    HSP56 Micromodem. I tried a different modem card, a PCTEL Platinum, and had the same issue.

    November 2, 2007 at 3:48 pm #8206
    Administrator
    Keymaster

    both these modems are software based modems, and would likely give you the same results. If possible , you can test sending the fax using the built in Microsoft Fax using the same modem. If the fax sends properly, it may be a problem with the settings for WinFax, or that WinFax doesn’t like your modem.

    November 2, 2007 at 4:07 pm #8207
    DirtGuy
    Member

    How do I change it to send using the Microsoft Fax?

    November 5, 2007 at 4:36 pm #8208
    Administrator
    Keymaster

    http://support.microsoft.com/kb/306550

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