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  • #3070
    maxman
    Member

    I have Winfax 10.0 & Outlook 2007. I’ve downloaded the “OutlookWinFax” file and Outlook STILL won’t open and function. I am using Microsoft Exchange Server.

    #5726
    JohnD
    Participant

    was outlook 2007 installed as an upgrade from outlook 2003?
    was WinFax installed first, or after the Outlook 2007 installation?

    what happens when you start Outlook 2007?

    #5727
    maxman
    Member

    @JohnD wrote:

    was outlook 2007 installed as an upgrade from outlook 2003?
    was WinFax installed first, or after the Outlook 2007 installation?

    what happens when you start Outlook 2007?

    I have a new computer. Outlook 2007 came pre-installed on it, and I am using Microsoft Exchange Server. I’ve attempted to install WinFax Pro 10.0 several times and after doing so Outlook will not fully open. It hangs up with the hourglass showing. Once, Outlook kept trying to logon to Microsoft Exchange Server, but the next time that didn’t seem to be the issue. When I then remove WinFax, Outlook starts and functions fine.

    #5728
    admin
    Keymaster

    When there is a problem with Outlook , you can start it in Safe mode and remove the offending application(add-in)

    Run Outlook with the /safe switch.

    On Windows XP, click Start -> Run -> and type outlook.exe /safe

    Of course you have to do this after WinFax PRO is installed, so you can manually remove the “WinFax Logs” entry.

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