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  • #3670

    trentmac
    Member

    Under notification and forwarding I have selected 3 email addresses to forward faxes to. Not all the time but quite often two duplicate messages are sent to these email addresses. How can I get only one fowarded message and not the duplicate?
    I use winfax 10.2 integrated with outlook express 6 with windows xp pro sp2

    #7620

    admin
    Keymaster

    if 2 entries appear in your receive log, then you will receive two notifications. Check your receive log to see if this is the case.

    #7621

    trentmac
    Member

    I have one entry in my receive log. I have one entry in the send log for each of the emails I need to send. The receive log in outlook has one entry for each email address. Each email address receives two messages.

    #7622

    admin
    Keymaster

    outlook handles the sending of the e-mail, so if only one e-mail appears in the send log of outlook express 6, then only one e-mail was transmitted. The problem may be on the receiving end of your e-mail server, when you download the e-mails. Receiving a duplicate of an email doesn’t indicate two emails were actually sent, something during the download of your e-mail caused the email to be duplicated. That may be difficult to determine, but its not a WinFax or Outlook problem if only one copy of the email appears as sent in the Outlook Express 6 sent items log.

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