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  • #4125
    ringadeal
    Member

    It has been determined that the blurred imaging and white streaks are now occured in 50% of all faxes I send with winfax. I know it is happening with winfax as the same outcome resulted by 2 remote fax machines print output.

    Please see the attached screenshot depicting a fax printout that I sent using winfax and advise resolution for this poor print quality issue.

    #9288
    admin
    Keymaster

    What type of fax modem are you using (name, model ?)
    what are the current settings in WinFax under Modems & Communications Devices for this modem? (select the Modem Name, Properties)
    usually, this problem is caused by the settings of the modem but in some cases it could be line noise on the phone.

    note: I removed the attachment (sample) you posted only because it contained some personal information (assumed this was a real invoice)

    #9289
    ringadeal
    Member

    US Robotics 56K external modem / port TAPI / initialize at 38400 / Modem Type Class 1
    if all settings seem fine, noise on the line is indeed a possibility since i do occassionally receive static on the phone line.
    thanks for removing the attachment. It was my intention to do so after receiving a reply.

    #9290
    admin
    Keymaster

    @ringadeal wrote:

    US Robotics 56K external modem / port TAPI / initialize at 38400 / Modem Type Class 1
    if all settings seem fine, noise on the line is indeed a possibility since i do occassionally receive static on the phone line.
    thanks for removing the attachment. It was my intention to do so after receiving a reply.

    I’ve seen this issue before with U.S. Robotics modems set as Class 1. You can try switching the “Class” option to “Class 2.0” if it is available (most U.S. Robotics external modems support Class 2.0)
    You’ll probably see a message stating you will lose the Class 1 custom initialization string settings, you can go ahead and click OK to this message. Once it is set to Class 2.0 you can try sending a new fax to see if the problem persists.

    #9291
    ringadeal
    Member

    thanks for your reply. i have done as suggested and will see if the issue persists

    #9292
    ringadeal
    Member

    change class to 2 and issue still persists

    haven’t experienced static on the line lately.

    any other suggestions?

    re-installation of winfax? reinstallation of drivers? etc

    #9293
    admin
    Keymaster

    was it set to Class 2.0 or 2? These are actually two different options.

    #9294
    ringadeal
    Member

    2.0

    2 is not an available option

    #9295
    admin
    Keymaster

    you can try the following:

    From the Initialize at drop down menu, select 19200.
    Select the Fax tab.
    Set the Minimum transmission speed to Send at any rate.
    Under Initialization string sequence 1, remove any existing initialization string and replace it with the following:
    AT&F1
    For Initialization string sequence 2, enter the following initialization string:
    ATS36=0
    NOTE: Use the zero in the above initialization string sequence.
    Initialization string sequences 3 and 4 should be left blank, remove any initialization string that appears here.
    The Flow Control field should be left blank, remove any initialization string that appears here.
    Uncheck Use hardware flow control. (not an option if using class 2.0)
    Under Options, uncheck all options. (not an option if using Class 2.0)

    #9296
    ringadeal
    Member

    print quality was fine for quite some time now and now the issue has resurfaced.

    With the other suggested changes still in place, do we now resort to believe this must be static on the line?

    Is it possible for static to exist even though it is not detected when speaking on the phone but yet only winfax is sensitive to it?

    thanks again!

    #9297
    admin
    Keymaster

    yes, if static was loud enough to hear, then you would probably encounter errors that would prevent the fax from sending or receiving.

    I would suggest trying a different modem (or add a 2nd modem to WinFax) or try another telephone line .

    #9298
    ringadeal
    Member

    faulty phone jack it is!!

    #9299
    admin
    Keymaster

    @ringadeal wrote:

    faulty phone jack it is!!

    glad you found the problem.

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