Fax Software

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  • #9036
    admin
    Keymaster

    Yes those are the steps to disable both WinFax PRO and Windows Fax services.
    Can you now receive faxes with WinFax?
    Try sending a 1 page test fax to 1-888-473-2963 , a return fax should arrive within 5 minutes.

    #9037
    paulcarter
    Member

    I could always receive fax from that test number. 2 weeks ago it stoped receiving from faxes that always did from same fax machines(more than just one fax machine) before. right now it may receive 2 or 3 times in a row then it doesnt for awhile. it has a hard time going into training after answering call. once I see training(communicating with other fax) I can relax. right now about 75 percent of all fax machines winfax will not train and receive fax.

    #9038
    admin
    Keymaster

    If you have another device on the same line, such as a fax machine or all-in-one fax printer type device, I would suggest disconnecting it. This can cause a problem with WinFax since the other device may be detecting a fax on the incoming line and trying to answer at the same time. Check any splitters and cable connections as well to ensure they are secured and inserted properly.

    If you have already checked for all this, then I would suggest reinstalling the fax modem drivers that are specific to this model of modem & Windows 2000. These are provided by the manufacturer of the modem. You’ll need to determine the exact model number before you can download the proper drivers from the manufacturer (assuming 3com)

    #9039
    paulcarter
    Member

    how can i determine what modem drivers and do you have link for 3com modem drivers? did you review last modem log and notice any descrepencies?

    #9040
    admin
    Keymaster

    @paulcarter wrote:

    how can i determine what modem drivers and do you have link for 3com modem drivers? did you review last modem log and notice any descrepencies?

    The log is a Windows log, and appears to display the same information as before.

    You’ll need to use the ATI commands to determine the model. The ATI commands can be obtained by doing a “Query Modem” from the Phone & Modems icon in Control Panel (as previously mentioned in an earlier post)
    or, obtain the FCC ID Code from the modem itself (could be on the back panel, or inside somewhere on the modem board)
    the FCC ID code usually only identifies the manufacturer.
    or, find other identifying manufacturer sticker/model # on the fax modem board.

    More info of finding chipset/models of a modem when you are not sure:
    http://www.56k.com/trouble/noname.shtml
    and,
    http://www.modemsite.com/56k/chipset.asp

    If the modem is a 3COM , it will be a U.S. Robotics , and the drivers should be found on this Web site:
    http://www.usr.com/home.asp

    3Com/USR modems are identified with ATi3, and more thoroughly with ATi7: 3COM/US Robotics have many different models of modems, and many different OEM versions of the same modem. So you need to make sure you determine the model of fax modem you have before downloading and installing the Windows drivers.

    example of ati3 & ati7 output of a USR External Modem

        ati3
    U.S. Robotics 56K FAX EXT V5.0.0

    OK
    at i7
    Configuration Profile...

    Product type US/Canada External
    Product ID: 00178602
    #9041
    paulcarter
    Member

    reinstalled driver. still not fixed. changed settings back on modem cuz does receive 60-70 percent of fax machines with troubled fax machines when I use class 2.0. again my homework on forums I learn class 2.0 has modem doing more work. class1 software does some work for modem. well on class1 i am lucky to get 10 percent of fax machines with trouble faxing to me. recently i ask twice if you seen any descrepencies with second modem log sent and still wandering. would you like me to send again? maybe instead of looking at modem drivers we should look at why class1 software is not doing some of the work or if it is doing the little work its suppose to for the modem? Also whats a good initializion string sequence?

    #9042
    admin
    Keymaster

    you have not posted the model of modem or results of ATi queries. USR/3Com make hundreds of different models over the past 20 years and they are all different. You’ll need to post more information.
    If the modem is software based modem, then I would recommend replacing the modem if you are getting such poor results in receiving.

    #9043
    admin
    Keymaster

    You should also check the status of your logs, in WinFax Tools go into the Log & Phonebook area, and click on the Send/Receive Logs status to determine how many free send/receive slots you have available.

    I should also mention that it is possible to have a defective modem, but since you are receiving from some machines, it is unlikely. Chances are the modem is a software modem, which often depend on the system performance to be able to receive (and send) successfully. If something had changed on your system to cause system performance to degrade, it could affect the receiving a faxes. Are you doing something task intensive while receiving a fax? Did you install or upgrade any hardware/software recently? These are all factors in receiving and sending faxes.

    #9044
    paulcarter
    Member

    in tools i dont see phonebook and logs. i have seen memory before and have space when i saw it.

    #9045
    admin
    Keymaster

    @paulcarter wrote:

    in tools i dont see phonebook and logs. i have seen memory before and have space when i saw it.

    WinFax Tools program there is a button labeled “Logs & Phonebooks”
    The button in this area is called “Check Send/Rec limits”
    It will report the % used and slots available

    #9021
    paulcarter
    Member

    ok I found logs and phonebooks. Checked send and receive limits. sent was at 63 percent. After Deleted all sent faxes it now says 48 percent used on sent limits. (Receive has 9 percent used.) why is sent logs 48 percent after deleting all faxes in sent logs?

    #9046
    admin
    Keymaster

    @paulcarter wrote:

    ok I found logs and phonebooks. Checked send and receive limits. sent was at 63 percent. After Deleted all sent faxes it now says 48 percent used on sent limits. (Receive has 9 percent used.) why is sent logs 48 percent after deleting all faxes in sent logs?

    This is likely because in your DATA folder (or where your default folder where the faxes are stored) you have many orphaned .fxd files that are not linked to a send log. These files will look like 5656001.FXD, 5656002.FXD, 96850001.FXD etc..etc.. These are Sent faxes. If you double-click them, they wil open in the WinFax Viewer. These files could be left over faxes from a previous installation that didn’t migrate over to a new installation, or the result of a corrupted database that was rebuilt and caused left over fax image files. You can determine the DATA folder by clicking the “WinFax Info” button in WinFax Tools. Go to that folder in Windows, and locate the .fxd files. Move them to another (temporary) folder.(don’t delete them unless you are sure you don’t need them) Now Check the Send and Receive Limits again to see if the Send Log shows 0%.

    #9047
    paulcarter
    Member

    i deleted 43 fax files but on checking send limits it only changed Send Fax slots (.FXD Files) available (Maximum of 10,000) : from 5198 to 5200.is this normal? do i need to delete 43 fxr/fxd files to=2 fxd files? note evenwhen i delete several fxd file the send fax slots do not change.

    #9048
    admin
    Keymaster

    @paulcarter wrote:

    i deleted 43 fax files but on checking send limits it only changed Send Fax slots (.FXD Files) available (Maximum of 10,000) : from 5198 to 5200.is this normal? do i need to delete 43 fxr/fxd files to=2 fxd files? note evenwhen i delete several fxd file the send fax slots do not change.

    it depends how many pages you have. A fax file is a single page, so if you have a 40 page fax, then you have to delete 40 FXD files to free up a send slot.
    So if you delete 43 fxd files, and only 2 slots are freed, this indicates you deleted 2 fax jobs of a total of 43 pages.

    (example fax #1 – 10 pages, fax # 2 – 33 pages

    the file format looks like this example;

    56780001.fxd – page 1 – a 3 page fax (first 4 digits are the fax job #, last 4 digits are the page #)
    56780002.fxd – page 2
    56780003.fxd – page 3
    98500001.fxd – page 1 – single page fax
    87500001.fxd – page 1 – single page fax

    )

    To confirm the folder where your FXR and FXD files are stored you need to check WinFax Tools/WInFax Info button.
    what folder does WinFax Tools indicate as your data folder when you click on the Winax Info button? All faxes you send and receive will be stored in this folder. Usually, this is c:program fileswinfaxdata or c:program filessymantecwinfaxdata . However, during installation of WinFax you can change this to any folder you like, so you need to confirm where WinFax Tools is looking for these FXD and FXR files.

    #9049
    paulcarter
    Member

    i started at 63 percent used on send slots. after delteing faxes in the data i have got it down to 2 percent. receive slots were at 9 percent and have remained unchanged. I have deleted received faxes in winfax. how do I delete/open up more receive slots?

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