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This topic contains 6 replies, has 0 voices, and was last updated by  Anonymous 16 years, 11 months ago.

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  • #2857

    Anonymous
    Member

    Situation: You’ve recently installed one of the following products:

    – Norton SystemWorks 2002
    – WinFax PRO 10.02
    – WinFax Basic Edtion 10.02

    When you start Word 2000, one the following error message appears:

    – “Winword has caused an error in VBE6.DLL”
    – “Microsoft Word for Windows has encountered a problem and needs to close.”
    – “The instruction at “0x650D6D0B” referenced memory at 0x00000000″. The memory could not be written. “

    This error can be caused by a corrupted WinFax -> Word macro included with one of the Symantec products listed above.

    Solutions:

    Included here are three solutions to this error message. Review each solution and determine which action you wish to take.

    Solution 1: If you want to keep the Word -> WinFax macro active in Word 2000.

    Symantec has provided a workaround to this problem by replacing the existing macro by downloading an older copy of the WinFax macro designed for WinFax PRO 9.0. This macro will function with WinFax PRO 10. For complete steps to replace the existing macro, visit this link for more details:

    http://service2.symantec.com/SUPPORT/faxprod.nsf/docid/2001091914422504

    NOTE: This macro is not digitally signed by a trusted authority. Word 2000’s security features will detect that the macro file is not digitally signed, therefore, each time you start Word 2000 you may be prompted that the macros are disabled. To enable the macro, you need to set your Word 2000 security level to LOW to prevent this message for appearing each time you start Word 2000. This is NOT recommended, since you are leaving your system open for Word macro viruses. The only workaround is set the security to MEDIUM and you will be prompted each time you start Word 2000 to enable the macro.

    Solution 2: If you want to replace the existing Word -> WinFax macro with a new, digitally signed macro by GetFaxing.com

    GetFaxing.com has provided a shareware macro that will correct this error, and includes advanced features not included in the existing Word 2000 macro provided by Symantec. This macro is digitally signed by a trusted authority and is compatible with both Word 2000 and Word XP. Additional features included are the ability to automatical fill in the fax field in the Send dialog box with a fax number by pulling the information directly from the Word document (by use of styles). It also supports High resolution output by use of the High Quality fax driver (the existing macro only supports the standard resolution fax driver), plus dialing features, resolution settings and more!

    You can download the install program for FREE, the shareware version never expires. Download from download.com:

    http://download.cnet.com/downloads/0-10026-100-7893683.html

    If you have any questions, technical support is available at:

    http://www.getfaxing.com/cgi-bin/ikonboard/ikonboard.cgi

    Solution 3: I don’t care about the Word->WinFax macro, I just want to start Word 2000.

    1. Reboot the computer and start Windows. Ensure no other applications are active. If programs automatically start, shut down each one. Do not start Word 2000.

    2. Search for the file “wfword2k.dot” in your Word “Startup” directory. Usually this is c:program filesmicrosoft officeofficestartup for Office 2000. To do this:

    Click START
    Click FIND (or SEARCH for some versions of Windows)
    Enter “wfxword2k.dot” and search for this file.

    3. Delete the “wfword2k.dot” file

    You should now be able to open Word 2000 properly without error messages.

    If you still have problems and need to start Word 2000 now, click START, RUN, and type WINWORD /A and click OK. This will start Word 2000 without any add-ins (macros) or templates.

    If you continue to experience problems, see the following link:
    [url=http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

    Hope]http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm[/url]

    Hope this helps,

    The Staff at GetFaxing.com

    Edited By Moderator on April 14 2002 at 00:44

    #5021

    Anonymous
    Member

    Looks like this problem is specific to 10.02 update and Word 2000 only.

    #5022

    Anonymous
    Member

    If you have problems deleting the file, such as “File is in use” or “Permission access” errors, you need to make sure you terminate the WINWORD process. Once you start Word and click OK on the VBE6.DLL error message, an instance of Word is still running and access to the wfword2k.dot file is still hooked to winword.exe. You need to terminal WINWORD.EXE or just reboot your PC and then delete the WFWord2k.dot file.

    #5023

    Anonymous
    Member

    We have released our WinFax macro for Word XP and Word 2000. The macro includes a digital signature, so you can be assured that it is SAFE and will not compromise your existing security settings in Office. It will allow you to continue using HIGH security settings in Office 2000 or Office XP.

    You can download the Word macro immediately at:

    Download.com

    http://download.cnet.com/downloads/0-10026-100-7893683.html?tag=st.dl.10001-103-1.lst-7-8.7893683

    Or

    ZDNET

    http://www.zdnet.com/downloads/stories/info/0,10615,93703,00.html

    =================

    Instructions:

    After you have downloaded the file.
    Double-click wfxmacro.exe
    Install files to a directory on your hard drive (default is c:program fileswinfax macro)
    Installer application will prompt you which macro you want installed. Select the macro and click Install.

    #5024

    Anonymous
    Member

    It is important to note, that the WinFax macro ins’t Just a convient print icon in the File drop down. If you do not replace this macro with the updated macro, you will no longer have the capability to Mail Merge from Word

    #5025

    Anonymous
    Member

    True. Most use the print “fax” icon in Word, if you require merge capability I would suggest downloading the GetFaxing.com macro or contact Symantec on a replacement macro for Word 2000.

    #5026

    Anonymous
    Member

    I believe I’ll opt for the GetFaxing.com Macro, thank you.

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