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This topic contains 24 replies, has 0 voices, and was last updated by  Anonymous 15 years, 7 months ago.

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  • #3417

    mellen
    Member

    When I try in WinFax pro in the Program setup to put my telefonnumber, I get the error message: “A General Protect Fault/Exception Has Occured”. Uninstall and re-install the program is no solution. Symantic give me no reaction, can somebody help me??

    Thank you.

    Jan

    [email protected]

    #6678

    JohnD
    Participant

    have you removed the registry key entries ?
    what type of modem are you using? does this happen before WinFax tries to detect the modem?
    what version of WinFax?

    #6679

    mellen
    Member

    Thank you for your reaction, John.

    I have complete delete Winfax 10.0 and cleanup all the registry. When I try in program setup fill in the “name” and “compagny” there is no problem but when I try to fill te field for “Fax and Voice number” I get the error message.
    These problem I also have by change the field “answer after” rings.
    The problem appears after the (correct) modem detection by Winfax. I am using a Smartlink 56k modem.

    Can you help me to correct this?

    Thank you!!!

    [email protected]

    #6680

    JohnD
    Participant

    try this…

    after you install and get the error message, reboot and run the file UPDREG.BAT in your WinFax directory.

    Then run the WTNSETUP.EXE file in the WinFax directory and see if the same error occurs.

    You can also try running SETUPDCC.EXE and manually set options here (modem, dialing settings etc.)

    #6681

    JohnD
    Participant

    also, if you get the same error(s), please list the exact error message… it should indicate a module where this general protection fault error occurs

    #6682

    mellen
    Member

    @johnd wrote:

    also, if you get the same error(s), please list the exact error message… it should indicate a module where this general protection fault error occurs

    I have try all option you give me, but I still get the same error:

    a small window with the titel “WinfaxPRO program setup”
    a red button with a white cross on the left site and the error message “A General Protect Fault/Exception Has Occured”.

    It is not possible to fill in the fax or phone number.

    regards,

    Jan

    [email protected]

    #6683

    JohnD
    Participant

    Hi,
    there should be a module name with the error message. If not, what other programs have you running in the background? Have you tried installing WinFax in SAFE mode ??

    1. Cancel the installation
    2. Verify that Windows is set to show all files.
    3. Create a temporary folder on the C drive, such as C:wfx.
    4. Copy the WinFax folder from the WinFax CD to the C:wfx folder.
    5. Restart the computer in Safe mode.
    6. Delete Temp Files
    7. Delete the WinFax folder that was created during the failed installation.
    8. Run the Setup program.

    Check this link for details on starting Windows in safe mode and installing WinFax in safe mode.

    http://service1.symantec.com/SUPPORT….6581904

    #6684

    mellen
    Member

    @johnd wrote:

    Hi,
    there should be a module name with the error message. If not, what other programs have you running in the background? Have you tried installing WinFax in SAFE mode ??

    1. Cancel the installation
    2. Verify that Windows is set to show all files.
    3. Create a temporary folder on the C drive, such as C:wfx.
    4. Copy the WinFax folder from the WinFax CD to the C:wfx folder.
    5. Restart the computer in Safe mode.
    6. Delete Temp Files
    7. Delete the WinFax folder that was created during the failed installation.
    8. Run the Setup program.

    Check this link for details on starting Windows in safe mode and installing WinFax in safe mode.

    http://service1.symantec.com/SUPPORT….6581904

    ๐Ÿ™ ๐Ÿ™ ๐Ÿ™ ๐Ÿ™

    Hi there,

    I have also try to install in the safe mode Following your instruction but without the result I like.
    By installing in the safe mode I got the next error message:

    “WinFax print processor install failed, error code ->1722”
    and
    “WinFax Monitor install failed error code ->1722”

    ๐Ÿ™ ๐Ÿ™ ๐Ÿ™ ๐Ÿ™

    #6685

    JohnD
    Participant

    Ok, now that we have a descriptive error message, we can try this :

    (Windows 2000/Windows XP)

    1. Exit the installation. Reboot system (do not start in Safe Mode)
    2. Click Start, point to Settings, and then click Control Panel.
    3. Double-click Administrative Tools, and double-click Services.
    4. Double-click the Print Spooler service, change the Startup type to Automatic, and then click Start. The Spooler service is started.
    5. Click OK, close the Services window, and then close the Control Panel.
    6. Shut down and restart the computer.
    7. Restart the installation of WinFax PRO.

    #6686

    mellen
    Member

    @johnd wrote:

    Ok, now that we have a descriptive error message, we can try this :

    (Windows 2000/Windows XP)

    1. Exit the installation. Reboot system (do not start in Safe Mode)
    2. Click Start, point to Settings, and then click Control Panel.
    3. Double-click Administrative Tools, and double-click Services.
    4. Double-click the Print Spooler service, change the Startup type to Automatic, and then click Start. The Spooler service is started.
    5. Click OK, close the Services window, and then close the Control Panel.
    6. Shut down and restart the computer.
    7. Restart the installation of WinFax PRO.

    I do not understand, The print Spooler Service have already the automatic position, And it still not works!!! ๐Ÿ™

    #6687

    JohnD
    Participant

    Do you have any printers installed on this PC? Is it WIndows 2000 or Windows XP?
    try installing a HP Laserjet printer (even if you don’t have one!) from the Control Panel/Printers icon.
    once you’ve installed the printer driver, try installing WinFax again.

    #6688

    mellen
    Member

    @johnd wrote:

    Do you have any printers installed on this PC? Is it WIndows 2000 or Windows XP?
    try installing a HP Laserjet printer (even if you don’t have one!) from the Control Panel/Printers icon.
    once you’ve installed the printer driver, try installing WinFax again.

    My system has Wndows XP the printer that is connected is a HP880C. I have disconnect the printer and install WinFax again. No other result. I have install an other printer (HP laserjet 4500 PS) and install WinFax again. No other result!!
    After uninstall WinFax I have allways cleanup the registers.

    I am a little bit hopeless, what can I do more????

    #6689

    JohnD
    Participant

    is winfax pro 10.0 the english version, and windows xp english version?

    #6690

    mellen
    Member

    @johnd wrote:

    is winfax pro 10.0 the english version, and windows xp english version?

    Yes WinFax 10.0 is the English version, but Windows XP is the Dutch version.

    #6691

    Anonymous
    Member

    I know Symantec never tested WinFax PRO 10.0 with Windows XP, so I’m thinking this could be a problem with incompatibility with Windows XP dutch version. If you can get version 10.02 (which is supposed to be XP compatible) you can try that. Otherwise, I think the problem is the Windows XP Dutch version.

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