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  • #3112

    Hello WinFax Professionals.

    I am attempting to re-install the program on a Windiws XP machine running “Windows XP Professional
    Build 2600.xpsp.080413 2111 (Service Pack 3)
    “. I am getting this error message even there are NO detectable WinFax files on the computer and in the registry: “WinFax PRO has detected that you need to set up a TCP/IP protocol which is used by the Fax Sharing feature in WinFax PRO.”

    Any suggestions will be appreciated. Thanks.

    #5845
    admin
    Keymaster

    Are you receiving this error message when you attempt to reinstall WinFax PRO? or after you’ve reinstalled?

    This error message appears when you are attempting to use the “Fax Sharing” feature of WinFax PRO. It can occur when the TCP/IP settings are not properly installed, or if you have TCp/IP v6 installed.

    If you removed all the WinFax files from the system, and removed registry entries you may still have the following WinFax related files starting up automatically with Windows.

    disable the WinFax Service (if active) (wfxsvc.exe from windows folder)
    remove “WinFax Controller” (wfxctl32.exe) from the Startup.
    remove “Configuration Wizard” (wtnsetup.exe) from startup.

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