Fax Software

Community Forums

This topic contains 7 replies, has 0 voices, and was last updated by  Anonymous 13 years, 10 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #3431

    whitewerdna
    Member

    Every time i am receiving a fax of more than one page the modem hangs. I get an error message-“cannot communicate with modem try powering”. I have tried following instructions posted elsewhere. I am using a Samrt link 56K Voice Modem.

    Any ideas what is wrong??

    Thanks

    #6757

    Anonymous
    Member

    In Windows, open Phone and Modem options from Control Panel, select Modems, then properties, diagnostics, query modem. This will give you ATI3 , ATI4 command responses. Post the results here.

    Also, if you have a Smart Link modem you should see the following web sites and install the new modem drivers

    http://www.modemsite.com/56k/smartlink.asp
    and
    http://www.smlink.com/content.aspx?id=53

    #6758

    whitewerdna
    Member

    AT13-Smart Link
    HAMR5603(Sec) on SiS
    AT14-Active Profile
    S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=128 S11=100 S12=050 S13=000 S14=000 S15=001 S16=001 S17=000 S18=000 S19=000 S20=000 S21=000 S22=000 S23=000

    #6759

    Anonymous
    Member

    @whitewerdna wrote:

    AT13-Smart Link
    HAMR5603(Sec) on SiS
    AT14-Active Profile
    S00=000 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=128 S11=100 S12=050 S13=000 S14=000 S15=001 S16=001 S17=000 S18=000 S19=000 S20=000 S21=000 S22=000 S23=000

    Did you install the latest drivers for the Smartlink (see link above)

    #6760

    whitewerdna
    Member

    I installed the drivers by clicking on update drivers in Modems in the control panel and it updated the drivers from there.

    #6761

    Anonymous
    Member

    what are your settings in Winfax for the modem? Intialization string , flow control etc.?
    what version of Windows are you using, and what version of WinFax?

    #6762

    whitewerdna
    Member

    I’m using Win XP and Win Fax 10(Updated through Live update)

    Comm Port-TAPI Initialize at-19,200bps
    Volume off until connected
    Modem Type-Class 1

    My modem is connected to a-Reguslar or Cell telephone

    Transmission Speed MAX-as fast as possible
    MIN-Send at any Rate

    I have no options ticked

    Initialization String Sequence-Line 1- AT&F&D2&C1&K3S7=55
    Line 2-
    Line 3
    Line 4
    Flow Control AT&K3

    Use hardware flow control is ticked

    Reset-ATZ

    Thanks for the help!!

    #6763

    Anonymous
    Member

    From ModemSite Web Site:

    Smartlink drivers not fully compatible with Windows XP Service Pack 2:

    I’ve received report that after update to SP2 the modem will still connect to the Internet, but will not produce any sound through the speaker for call progress and handshake. Other reports include inability to dial at all; inability to use the modem in fax mode; fax software (including Microsoft Fax) does not recognize the modem at all. Additionally, some users have reported XP crashes hard on modem hang-up – unplugging the PC being the only ‘recovery’. Modem-on-hold does not work. These reports involve both PCI and USB models. XP Service Pack 2 updates the Smartlink modem to driver version 3.80.1.0 – which is the problem. The new driver on the Smartlink site (see top of page) addresses the problems with the SP2-bundled driver.

    Further feedback indicates: Smartlink modems may work properly with the SP2-included driver on a clean install of XP/SP2, but fail on an upgrade. Systems that are upgraded to XP SP2 have the problem – which may be solved if you upgrade to the newest driver. The problem might be avoided if, prior to starting the SP2 upgrade, you physically remove and uninstall the Smartlink modem; then, after SP2 upgrade is complete, re-install the modem.

    Here is a list of files used by the Smart Link modem:
    mtlmnt5.sys, mtlstrm.sys, ntmtlfax.sys, recagent.sys, slcoinst.dll, slextspk.dll, slrundll.exe, slserv.exe, slgen.dll, slntamr.sys, slnthal.sys & slwdmsup.sys

    I would suggest updating your driver using the files available at Smart Links Web Site.

    Windows XP Drivers:
    http://www.smlink.com/content.aspx?id=147

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.