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This topic contains 2 replies, has 0 voices, and was last updated by  Anonymous 15 years, 7 months ago.

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  • #2867

    JohnD
    Participant

    If you get this error when trying to perform a fax merge, try the following steps:

    Shut down WinFax PRO, the Controller, the WinFax Service If running and Microsoft Word.

    1. Search for the file cover.db in the data directory being using by WinFax.
    2. Select the found file, click File, and click Rename.
    3. Rename the file to cover.old and press Enter, the file is renamed.
    4. Close the Find window.
    5. Start WinFax PRO
    6. In the Message Manager, click View, and click Cover Pages.

    If you have WinFax PRO 10, continue with the following steps:

    7. Click Tools, and click Maintenance Utility.
    8. Click Launch Applet, select DB file repair and click OK.
    9. Select Cover Page and click OK.
    10. Click Yes to continue with database rebuild.
    11. Ensure the Cover folder is correct. If not, use the browse button to specify the correct location. Click OK.
    12. Click Finish.
    13. Restart the computer and try again.

    Edited By Moderator on 1140292767

    #5056

    Anonymous
    Member

    After I use the WinFax Macro from Word Document, it directly send to my winfax printer log. But it disapeared without dialing.

    No error, so how should I fix it?

    Please help…..

    #5057

    Anonymous
    Member

    this could be a problem with the version of WinFax you are using. If you are using 10.02 with Windows XP, you will need to install 10.00 …or update to version 10.03 from Symantec

    Edited By Moderator on May 28 2004 at 15:22

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