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This topic contains 5 replies, has 0 voices, and was last updated by  Anonymous 12 years, 9 months ago.

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  • #3832

    ahimon
    Member

    I just installed Winfaxpro. I have optonline with telephone service running through thier modem and coax cable (VOIP). Both my phone service and the computer are using the same phone line/number. I have no problem sending faxes and have received faxes before but can’t now. I have disabled my voice mail and when the fax comes in winfax opens the incomming call window, I can see the picture of the fax machine but, the call shows as a phone call not a ripped page fax call. Then after a minute the call is dropped and I get a message stating data exchange or handshake failed. This happens wheather or not I have the system pickup automatically or I do it manually. I do not have call discriminating ability. Please help 😀 !

    #8131

    Anonymous
    Member

    @ahimon wrote:

    I just installed Winfaxpro. I have optonline with telephone service running through thier modem and coax cable (VOIP). Both my phone service and the computer are using the same phone line/number. I have no problem sending faxes and have received faxes before but can’t now. I have disabled my voice mail and when the fax comes in winfax opens the incomming call window, I can see the picture of the fax machine but, the call shows as a phone call not a ripped page fax call. Then after a minute the call is dropped and I get a message stating data exchange or handshake failed. This happens wheather or not I have the system pickup automatically or I do it manually. I do not have call discriminating ability. Please help 😀 !

    Contact your VoIP service provider and ask them if their service is compatible with data/fax. In most cases, many VoIP services have problems with data transmission and this includes fax.

    You or your service provider may need to make some changes to the VoIP configuration, or you might have to limit the sending and receiving speed in WinFax to 9600 bps or lower.

    Some people have reported that fax and data transmission does work over VoIP, but others have not been able to accomplish this. I guess the connection is only as good as your ISP.

    #8132

    ahimon
    Member

    Yes, optonline voip service is compatible and as stated I can send a fax without problem. However, I can’t receive even with the bps lower than 9600. Any other ideas?

    #8133

    Anonymous
    Member

    @ahimon wrote:

    Yes, optonline voip service is compatible and as stated I can send a fax without problem. However, I can’t receive even with the bps lower than 9600. Any other ideas?

    What model & brand of fax modem is installed on the PC?

    Internal or external type?

    does the modem support Class 1, 2, or 2.0?

    what are the current settings in WinFax for this modem?

    #8134

    ahimon
    Member

    I solved the problem via trial and error.

    ageer pci soft modem, class1.

    the bps setting didn’t help my receiving problem.

    this was my solution -> uncheck the box next to the words “disable call waiting” while receiving.

    I have call waiting and I’m not sure what will happen if I get a call during a fax but, I can now receive faxes.

    Thanks for your help 😀 .

    #8135

    Anonymous
    Member

    The fax will fail if you get a call during the time you receive a fax. Usually, the call waiting signal is a “beep” which could cause the page being transmitted at the time to fail.

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