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  • #3936
    abkar
    Member

    hi,
    I can not send a fax with attachment, using JustFax (or using SendObject).
    the program stops to this message “The selected attachment is being converted into a fax image”
    anyone can help me
    thanks

    #8577
    admin
    Keymaster

    I am not sure what JustFax is. Are you using the WinFax SDK?
    What version of WinFax PRO?

    What type (filename) of attachment are using adding using .AddAttachmentFile ?

    #8578
    abkar
    Member

    yes, i am using WinFax SDK.
    ths version of winfax pro is 10.02
    My OS is XP Professional SP3
    the type of attachment is .xls

    thanks

    #8579
    admin
    Keymaster

    we don’t recommend using 10.02 with XP for SDK. This has bugs in this version and SDK does not function properly. Recommend to obtain version 10.03, or downgrade to 10.0 or 10.01

    You can test if there is a problem converting attachments of XLS files by setting WinFax PRO printer as default printer in Windows, then right-click XLS file in Explorer, select Print.

    #8580
    abkar
    Member

    I tried to upgrade with Patch1002-1003.exe, but the wizard installation not be successful and gives the following message:
    c:…WinFaxPro 10.02About.cfg: unknown version

    My About.cfg is
    [WinFax]
    COMPANY=Symantec
    PRODUCT=WinFax PRO
    VERSION=10.02
    LANGUAGE=Italian
    .
    .
    .
    LIVEUPDATE_CMD_LINE=-p”WinFax PRO” -l”Italian” -v”10.02″

    I tried to print (tihe winfax pro 10.02)from right-click on the xls file by setting WinFax PRO printer as default printer in Windows. the test was successful.

    thanks

    #8581
    admin
    Keymaster

    this patch will not function with Italian version of WinFax

    try locating the attach.db file in the WinFaxDATA folder
    Exit WinFax PRO & Controller
    then rename this file to attach.old

    #8582
    abkar
    Member

    why do i need rename attach.db to attach.old ?
    The path needs to install cd, and my problem is unknown version in ABOUT.CFG

    if the patch will not function with Italian version of WinFax, so I can not do the update (or downgrade)?

    #8583
    JohnD
    Participant

    renaming attach.db has nothing to do with the patch update, the patch update does not work with Italian version of WinFax.

    ITry renaming attach.db in regards to the problem with the error converting the attachment file.

    #8584
    abkar
    Member

    renaming attach.db to attach.old the problem of converting the attachment file is still present

    #8585
    admin
    Keymaster

    Try the following:

    1. Start WinFax Tools.
    click on “WinFax No Pages Fix” button.
    Choose Yes to check compatibility
    Note any messages that appear.
    You should see message at the end “Problems …” etc. with either no problems or problems found.

    2. Start WinFax PRO (make sure controller is active)
    In control panel, go to printer. select WinFax printer, right click, properties.
    click Print Test Page.
    Does Windows XP printer test page appear in WinFax Send fax window?
    Click Insert, Fax. and and try attaching another type of file. such a .txt or .doc
    what are the results?

    #8586
    abkar
    Member

    when i try printing test page, i have a message “printing the test page fails. … ect”, but the win fax send window is appear empty, and I can not add attachments (.txt or .doc or …)
    Why?

    #8587
    admin
    Keymaster

    your WinFax PRO printer driver is corrupt.
    Delete the WinFax PRO printer in Control Panel.
    Then , in WinFax Tools. Click Install & Setup Tools button.
    Click Install Printer driver button.
    Follow onscreen directions.

    #8588
    abkar
    Member

    I installed the printer drivers but the problem there is always of sending fax with attachment From “JustFax” (SDK samples)program

    The test of “Print Test Page” now is successful

    #8589
    admin
    Keymaster

    the problem exists in version 10.02 with SDK under Windows XP.
    You must change to 10.03, or downgrade to 10.0 or 10.01

    #8590
    abkar
    Member

    i have a Italian version of WinFax, how i can do the update o downgrade ?

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