[abkar]

hi,
I can not send a fax with attachment, using JustFax (or using SendObject).
the program stops to this message “The selected attachment is being converted into a fax image”
anyone can help me
thanks

[Administrator]

I am not sure what JustFax is. Are you using the WinFax SDK?
What version of WinFax PRO?

What type (filename) of attachment are using adding using .AddAttachmentFile ?

[abkar]

yes, i am using WinFax SDK.
ths version of winfax pro is 10.02
My OS is XP Professional SP3
the type of attachment is .xls

thanks

[Administrator]

we don’t recommend using 10.02 with XP for SDK. This has bugs in this version and SDK does not function properly. Recommend to obtain version 10.03, or downgrade to 10.0 or 10.01

You can test if there is a problem converting attachments of XLS files by setting WinFax PRO printer as default printer in Windows, then right-click XLS file in Explorer, select Print.

[abkar]

I tried to upgrade with Patch1002-1003.exe, but the wizard installation not be successful and gives the following message:
c:…WinFaxPro 10.02About.cfg: unknown version

My About.cfg is
[WinFax]
COMPANY=Symantec
PRODUCT=WinFax PRO
VERSION=10.02
LANGUAGE=Italian
.
.
.
LIVEUPDATE_CMD_LINE=-p”WinFax PRO” -l”Italian” -v”10.02″

I tried to print (tihe winfax pro 10.02)from right-click on the xls file by setting WinFax PRO printer as default printer in Windows. the test was successful.

thanks

[Administrator]

this patch will not function with Italian version of WinFax

try locating the attach.db file in the WinFaxDATA folder
Exit WinFax PRO & Controller
then rename this file to attach.old

[abkar]

why do i need rename attach.db to attach.old ?
The path needs to install cd, and my problem is unknown version in ABOUT.CFG

if the patch will not function with Italian version of WinFax, so I can not do the update (or downgrade)?

[JohnD]

renaming attach.db has nothing to do with the patch update, the patch update does not work with Italian version of WinFax.

ITry renaming attach.db in regards to the problem with the error converting the attachment file.

[abkar]

renaming attach.db to attach.old the problem of converting the attachment file is still present

[Administrator]

Try the following:

1. Start WinFax Tools.
click on “WinFax No Pages Fix” button.
Choose Yes to check compatibility
Note any messages that appear.
You should see message at the end “Problems …” etc. with either no problems or problems found.

2. Start WinFax PRO (make sure controller is active)
In control panel, go to printer. select WinFax printer, right click, properties.
click Print Test Page.
Does Windows XP printer test page appear in WinFax Send fax window?
Click Insert, Fax. and and try attaching another type of file. such a .txt or .doc
what are the results?

[abkar]

when i try printing test page, i have a message “printing the test page fails. … ect”, but the win fax send window is appear empty, and I can not add attachments (.txt or .doc or …)
Why?

[Administrator]

your WinFax PRO printer driver is corrupt.
Delete the WinFax PRO printer in Control Panel.
Then , in WinFax Tools. Click Install & Setup Tools button.
Click Install Printer driver button.
Follow onscreen directions.

[abkar]

I installed the printer drivers but the problem there is always of sending fax with attachment From “JustFax” (SDK samples)program

The test of “Print Test Page” now is successful

[Administrator]

the problem exists in version 10.02 with SDK under Windows XP.
You must change to 10.03, or downgrade to 10.0 or 10.01

[abkar]

i have a Italian version of WinFax, how i can do the update o downgrade ?

[Author]

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