Fax Software

Community Forums

  • This topic is empty.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #3095
    amarotta
    Member

    i open winfax pro 10.02 on an XP machine which has been working fine for years and i get the following error: Winfax pro has encountered a problem and needs to close. Then if i click on don’t send report to microsoft it closes. I tried to rebuild and optimize but i didn’t do any good. any other suggestions???

    #5788
    JohnD
    Participant

    do you get this error when you start the WinFax Controller (yellow icon in the system tray) or when you start Message Manager?

    #5789
    amarotta
    Member

    Message manager.

    #5790
    JohnD
    Participant

    Did this problem start after receiving a failed fax?

    #5791
    amarotta
    Member

    it looks like one of the faxes in the receive log might be bad but i don’t know how to get it out since i can’t open the message manager. i tried deleting it from the data folder.

    #5792
    admin
    Keymaster

    shut down the WinFax Controller.

    go to the registry editor (start, run , regedit)

    find the following key

    HKEY_CURRENT_USERSoftwareDelrinaWinFax7.0MDILogViewOption

    change the (hex) value to:

    adb

    (its probably set to the hex value “add”)

    Now start WinFax PRO Controller and Message Manager. Click on the Receive Log.
    Remove the offending received fax.

    #5793
    amarotta
    Member

    that worked. thanks.

    #5794
    admin
    Keymaster

    You’re welcome.

    If you depend on WinFax, and find this service valuable, please consider becoming a premium forum subscriber (more details http://www.getfaxing.com/services.htm )

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.