[amarotta]

i open winfax pro 10.02 on an XP machine which has been working fine for years and i get the following error: Winfax pro has encountered a problem and needs to close. Then if i click on don’t send report to microsoft it closes. I tried to rebuild and optimize but i didn’t do any good. any other suggestions???

[JohnD]

do you get this error when you start the WinFax Controller (yellow icon in the system tray) or when you start Message Manager?

[amarotta]

Message manager.

[JohnD]

Did this problem start after receiving a failed fax?

[amarotta]

it looks like one of the faxes in the receive log might be bad but i don’t know how to get it out since i can’t open the message manager. i tried deleting it from the data folder.

[Administrator]

shut down the WinFax Controller.

go to the registry editor (start, run , regedit)

find the following key

HKEY_CURRENT_USERSoftwareDelrinaWinFax7.0MDILogViewOption

change the (hex) value to:

adb

(its probably set to the hex value “add”)

Now start WinFax PRO Controller and Message Manager. Click on the Receive Log.
Remove the offending received fax.

[amarotta]

that worked. thanks.

[Administrator]

You’re welcome.

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[Author]

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