Fax Software

Community Forums

This topic contains 7 replies, has 0 voices, and was last updated by  admin 11 years, 3 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #3095

    amarotta
    Member

    i open winfax pro 10.02 on an XP machine which has been working fine for years and i get the following error: Winfax pro has encountered a problem and needs to close. Then if i click on don’t send report to microsoft it closes. I tried to rebuild and optimize but i didn’t do any good. any other suggestions???

    #5788

    JohnD
    Participant

    do you get this error when you start the WinFax Controller (yellow icon in the system tray) or when you start Message Manager?

    #5789

    amarotta
    Member

    Message manager.

    #5790

    JohnD
    Participant

    Did this problem start after receiving a failed fax?

    #5791

    amarotta
    Member

    it looks like one of the faxes in the receive log might be bad but i don’t know how to get it out since i can’t open the message manager. i tried deleting it from the data folder.

    #5792

    admin
    Keymaster

    shut down the WinFax Controller.

    go to the registry editor (start, run , regedit)

    find the following key

    HKEY_CURRENT_USERSoftwareDelrinaWinFax7.0MDILogViewOption

    change the (hex) value to:

    adb

    (its probably set to the hex value “add”)

    Now start WinFax PRO Controller and Message Manager. Click on the Receive Log.
    Remove the offending received fax.

    #5793

    amarotta
    Member

    that worked. thanks.

    #5794

    admin
    Keymaster

    You’re welcome.

    If you depend on WinFax, and find this service valuable, please consider becoming a premium forum subscriber (more details http://www.getfaxing.com/services.htm )

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.