Fax Software

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    WinFax PRO/TalkWorks PRO does not dial out correctly through the fax modem and you would like to test the dialing capabilities of the modem directly.

    NOTE: Make sure you are dialing the correct number and that the call is being answered by a fax device. If it is a long distance call, make sure the dial setup is correct.

    The HyperTerminal program is included with all Windows operating systems, and may or may not be installed when the operating system was installed.

    To install HyperTerminal, please see the operating system User’s Guide.

    Test the modem in HyperTerminal:

    Exit all open Communications programs.
    Click Start, point to Programs, Accessories, and then click HyperTerminal. The HyperTerminal folder window appears.
    Double-click HyperTerminal or Hypertrm.exe. The HyperTerminal window appears.
    Type any name for the connection in the Name field of the Connection Description dialog box.
    Click OK. The Phone Number dialog box appears.
    Type any number in the Phone Number field.
    Select the modem from the “Connect Using” drop-down list. The default selection will do in most cases.
    Click OK. The Connect dialog box appears.
    Click Cancel.
    In the blank HyperTerminal window, type atz and then press Enter. The modem should respond with OK. If the modem does not respond or does not respond with OK, it is not configured properly in Windows.
    Type at+fclass=1 and then press Enter. The modem should respond with OK. If the modem responds with Error, type at+fclass=2 and then press Enter. If the modem does not respond with OK, the modem does not support faxing, or is not properly configured for faxing.
    In the HyperTerminal window, type atdt and then press Enter.
    NOTE: The
    refers to the exact dialing sequence of a number. If you need to dial a prefix, add it here as well. You should hear the modem pick up and dial the number.
    In the HyperTerminal window, type atz and press Enter. You should receive an OK.
    Close HyperTerminal. There is no need to save the changes.

    Evaluating the results

    If you receive a response of “no dialtone”, “no carrier” or “busy”, you need to contact the phone company for assistance.

    If you receive a response of “ERROR”, then the problem is with the modem. Please refer to the modem’s User Guide, or refer to the modem manufacturer’s Web site for further assistance.

    If it dials correctly (the other ends answers and tries to connect), then verify that WinFax PRO/TalkWorks PRO is dialing the exact same sequence you used in the HyperTerminal test. In Program Setup, double-click Dialing & Locations to verify the WinFax dialing configuration. Disabling “Detect Dialtone” and “Detect Busy” may also help with dialing problems.

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